Alexandra S.
Alexandra S. at Vision Hyundai Henrietta Rochester

Alexandra S.

Warranty Admin

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.5
138 Reviews

Languages Spoken

English English

4.5

138 Reviews

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138 Reviews of Alexandra S.

June 13, 2026

Dealership Rating
Employee Rating

No complaints other than I hate the AI when calling for service. It was a pain just to get to speak with a real person and gave the whole thing a very non personal feel. More

by NPRACK
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 15, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback.

May 29, 2026

Dealership Rating
Employee Rating

This dealership is truly amazing! So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Re More

by Richard T
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Quoc H., Matthew Melino , TYLER

Jun 02, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 24, 2026

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Employee Rating

Thnk u u guy are the best. The person help was real good thnk u More

by mono123madeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

May 27, 2026

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 22, 2026

Dealership Rating
Employee Rating

It was fast and transparent process. I received my check approximate in 10 business days. Highly recommended! More

by innacasey78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

May 22, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 21, 2026

Dealership Rating
Employee Rating

Friendly, knowledgeable, and convenient. I'm on my 5th car purchased from this dealership. I could buy a Hyundai from another dealership, but I wouldn't get as good service. More

by JONFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

May 21, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 06, 2026

Dealership Rating
Employee Rating

Pleasant team. . nice clean waiting room. Took care of Mr trucks problem in a timely matter More

by EG2822826
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

May 06, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 27, 2026

Dealership Rating
Employee Rating

The dealership is very knowledgeable and friendly and offers snacks and drinks. The renovation is beautiful with an open concept! More

by Kathryn ghosts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 17, 2026

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Employee Rating

Friendly staff and quick service-clean environment. Very seamless process and the people were very kind. More

by sara.mahoney66
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Apr 20, 2026

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 17, 2026

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They are very responsive to your needs. I am very pleased with their service. They are good. More

by HOLCOMB14626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Apr 17, 2026

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 14, 2026

Dealership Rating
Employee Rating

Service department never answers the phone. When leaving a message no one returns calls either. More

by Avis Car Rental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Matthew Melino

Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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