Alexandra S.
Warranty Admin
Vision Hyundai Henrietta Rochester
2525 West Henrietta Rd
Rochester, NY 14623
Languages Spoken
English
132 Reviews
Write a Review132 Reviews of Alexandra S.
April 17, 2026
Friendly staff and quick service-clean environment. Very seamless process and the people were very kind. Very seamless process and the people were very kind. More
Other Employees Tagged: Matt Chevier, Matthew Melino
April 17, 2026
They are very responsive to your needs. I am very pleased with their service. They are good. I am very pleased with their service. They are good. More
Other Employees Tagged: Matt Chevier, Matthew Melino
April 14, 2026
Service department never answers the phone. When leaving a message no one returns calls either. When leaving a message no one returns calls either. More
Other Employees Tagged: Matt Chevier, Matthew Melino
March 27, 2026
The service itself is fine, the problem is that it's impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get through to a human you're only talking with the receptionist - no one from service ever answers the phone. And the texting with service is OK, but there's no consistency. I had to wait hours between texts. I just want to call and have a human answer who will quickly be able to answer my questions. More
Other Employees Tagged: Matt Chevier, Matthew Melino
February 28, 2026
Very helpful. I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately. More
Other Employees Tagged: Matt Chevier, Matthew Melino
February 27, 2026
Dealer perform oil change fast and I want to thank the dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic in dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic indicator and that they believe there is no gas in the oil. I sincerely respect and understand the dealer opinion. In my opinion the oil dilution problem persists. As per the Hyundai Owners Manual Page 9-19 the oil level should be between F (Full) and L (Low) Marks. I clearly understand that a little of oil over the Full Mark is considered normal for a Hybrid engine. However, I have observed that the oil level around 1K to 1.5K miles raise almost near the end of the dipstick plastic indicator. The plastic end of the indicator which is about 5/8” above the “Full Level Mark”. A little amount of oil above the “Full Mark” is considered normal, however almost of 1/8” at the end of the dipstick plastic indicator after 1 or 1.5K miles could be a red-flag. Car economy since day of purchase has been 27 sometimes 28 miles per gallon never 35 city or highway. After buying 9 Hyundai cars during the past 11 years this is the first time I’m considering to trade my car for another brand not because of the service provided but for the annoyances observed about my hybrid engine. I haven’t seen yet the advantage of the Hyundai Hybrid power train in my car. Weird banging noise when starting the engine cold, loud noise when idling and the heater turns on and very poor fuel economy. Perhaps the gasoline is evaporating or something else is making the engine oil level to raise above specifications and without triggering an ECM Error which is very difficult to diagnose. It could be a mechanical or a design problem of my hybrid power train. Sincerity: JR (Retiree Mechanical Engineer with vast experience in the automotive industry. More
Other Employees Tagged: Joe Foster, Greg Melino, Mike J., Matt Chevier, Quoc H., Matthew Melino, Yadiel Martinez
February 24, 2026
Excellent. Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! More
Other Employees Tagged: Joe Foster, Greg Melino, Mike J., Angela Rivera, Matt Chevier, Matthew Melino, Eric Finnefrock, Yadiel Martinez , John Nagle, Tres
February 21, 2026
Everything great. Thank you for your time. Place is brand new and service is great Thank you for your time. Place is brand new and service is great More
Other Employees Tagged: Matt Chevier, Matthew Melino
February 19, 2026
Fast service, communicated when work was completed in a timely manner. Reasonably priced. Will do business with again. timely manner. Reasonably priced. Will do business with again. More
Other Employees Tagged: Matt Chevier, Matthew Melino

