Alexandra S.
Alexandra S. at Vision Hyundai Henrietta Rochester

Alexandra S.

Warranty Admin

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.5
132 Reviews

Languages Spoken

English English

4.5

132 Reviews

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132 Reviews of Alexandra S.

April 27, 2026

Dealership Rating
Employee Rating

The dealership is very knowledgeable and friendly and offers snacks and drinks. The renovation is beautiful with an open concept! More

by Kathryn ghosts
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 28, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 17, 2026

Dealership Rating
Employee Rating

Friendly staff and quick service-clean environment. Very seamless process and the people were very kind. More

by sara.mahoney66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Apr 20, 2026

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 17, 2026

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Employee Rating

They are very responsive to your needs. I am very pleased with their service. They are good. More

by HOLCOMB14626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Apr 17, 2026

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 14, 2026

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Employee Rating

Service department never answers the phone. When leaving a message no one returns calls either. More

by Avis Car Rental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Matthew Melino

Apr 14, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Apr 14, 2026

Avis Car Rental responded

I am Ryan from Avis Budget Car rental. My phone number is 716-263-4645. I run all of upstate NY from Buffalo to Syracuse down the Ithaca. I use 41 different dealerships, and this is by far the one of the worst getting a hold of a live person or getting a return phone call or text. I just spent 13 minutes trying to get an update on this vehicle and the operator could not find anyone. She had no listing for a service or general manager at the store. I called and used the automated system to get a text update around 11:30 and they failed as well.

March 27, 2026

Dealership Rating
Employee Rating

The service itself is fine, the problem is that it's impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get More

by johnhain0
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Matthew Melino

Mar 27, 2026

Vision Hyundai Henrietta Rochester responded

We value and appreciate your business, John. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

February 28, 2026

Dealership Rating
Employee Rating

Very helpful. I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately More

by JUDITHLROBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Mar 03, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 27, 2026

Dealership Rating
Employee Rating

Dealer perform oil change fast and I want to thank the dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic in More

by famrod
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback.

February 24, 2026

Dealership Rating
Employee Rating

Excellent. Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! More

by AMBEESALWAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 25, 2026

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 21, 2026

Dealership Rating
Employee Rating

Everything great. Thank you for your time. Place is brand new and service is great More

by MARKWYLIE512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Feb 24, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 19, 2026

Dealership Rating
Employee Rating

Fast service, communicated when work was completed in a timely manner. Reasonably priced. Will do business with again. More

by jtm1876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Feb 19, 2026

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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