Matthew Melino | Page 2

Honestly, everyone in the dealership itself is excellent. Everyone deserves a 5/5 in-house. Your AI phone answering service 'Pam' and the remote service scheduling system is outrageously bad. I was told 2 da Everyone deserves a 5/5 in-house. Your AI phone answering service 'Pam' and the remote service scheduling system is outrageously bad. I was told 2 days in a row 'oh we can't schedule you a rental. Let me send your info over. They'll call you in less than an hour.' By the third day, I'm livid. no call back. Nothing More

by o.wanek Verified Customer Verified Customer

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Always excellent! Matt even saved me money on the repairs by making a suggestion. He always takes great care of my car and me as well. Matt even saved me money on the repairs by making a suggestion. He always takes great care of my car and me as well. More

by LINDAEPLATT Verified Customer Verified Customer

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Good experience. Took a little longer than I expected for an LOF and tire rotation.. Matthew's did it in 45 minutes.. hour and a half here Took a little longer than I expected for an LOF and tire rotation.. Matthew's did it in 45 minutes.. hour and a half here More

by THODGE0 Verified Customer Verified Customer

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Good Dealership. It was nice and clean, lobby and sitting area were all pleasant. Thank you. It was nice and clean, lobby and sitting area were all pleasant. Thank you. More

by omnicronus Verified Customer Verified Customer

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I was incredibly disappointed with my experience with Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consiste Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consistently only called the male co-owner of my vehicle, despite the fact that I (a woman) called and made the appointment, left my name and phone number when dropping off my key, AND after the first time they called the other number, I called and requested all communication to be done through my phone number, because I made the appointment and I drive the vehicle. After I requested communication be done through my number, he continued to call and text the other number, and when my co-owner said “You need to talk to her, it’s her vehicle,” he would wait hours to contact me and share the same information. It was incredibly frustrating to deal with the people here and disappointing to hear from the cashier desk, that this happens quite often. Can’t wait to take my business elsewhere. More

by kate819 Verified Customer Verified Customer

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Vision Hyundai Henrietta SUCKS. Oil change was not free like they said. Extended warranty that 'covers everything' didn't pay for service done. I hate being lied to and being ripped Oil change was not free like they said. Extended warranty that 'covers everything' didn't pay for service done. I hate being lied to and being ripped off. More

by SMH427 Verified Customer Verified Customer

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Yesterday I had an appointment at Vision Hyundai Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes during the winter months. All work was completed satisfactorily and in less than 3 hours. The service department staff did an excellent job. More

by DCK49RNY Verified Customer Verified Customer

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I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not bre service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around the corner to a shop that got me in. Guess what? It passed, and I didn’t need brakes! They are shady and let horrible quality work slip out the door! 'Dissatisfied' is not even close. If you have the misfortune of them performing any repairs, be prepared to need rework done! Also, I’d go over it with a fine-tooth comb and verify that it’s operating properly More

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I should have been offered a loaner. When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from the When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from them. I kept calling and could not get through to the dealership More

by Pchop198 Verified Customer Verified Customer

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This dealership is truly amazing! So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Re So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Reasonable prices too. A special thanks to Tyler-a great employee! More

by Richard T Verified Customer Verified Customer

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