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Matthew Melino

Overview Reviews (379) Inventory (346)

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Matthew Melino

Matthew Melino | Page 2

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.6

379 Reviews

Overview Reviews (379) Inventory (346)

Dealership Experience

6 yrs, 9 mos

Languages Spoken

English

4.6

379 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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379 Reviews of Matthew Melino

April 15, 2026

Dealership Rating

Employee Rating

Waste of my time claimed their New York State inspection services were 'down' immediately after I declined extra services. services were 'down' immediately after I declined extra services. More

by GRANT.DEJAH

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Melino

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Apr 15, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Grant. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Apr 15, 2026 -

GRANT.DEJAH responded

I had no issues prior to this with Vision Hyundai they had been very accommodating . Even with my email that I had on file it was updated without my permission to an @example.com when it had never been that before. I’m assuming so I didn’t get the after visit recap.

April 14, 2026

Dealership Rating

Employee Rating

Service department never answers the phone. When leaving a message no one returns calls either. When leaving a message no one returns calls either. More

by Avis Car Rental

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matt Chevier, Alexandra S.

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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 12, 2026

Dealership Rating

Employee Rating

Reliable service Pricing is competitive with other shops for repairs. I have nothing else to say for repairs. I have nothing else to say More

by kellock0823

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 12, 2026

Dealership Rating

Employee Rating

Friendly staff, well kept sitting area. Staff update customers on vehicles status. And additional issues Staff update customers on vehicles status. And additional issues More

by Cc

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 11, 2026

Dealership Rating

Employee Rating

Reliable and consistent service. Easy to schedule service. Matt always communicates clearly what work needs to be done. Easy to schedule service. Matt always communicates clearly what work needs to be done. More

by CAKRAMER355

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2026

Dealership Rating

Employee Rating

MATT IS FANTASTIC! Matt is always helpful, courteous, and knowledgeable. He is very valuable to Vision. Matt is always helpful, courteous, and knowledgeable. He is very valuable to Vision. More

by MARYJONOWAK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 10, 2026

Dealership Rating

Employee Rating

Friendly, informative service performed in the amount of time promised. New facility was very enjoyable. time promised. New facility was very enjoyable. More

by mattmalyn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 08, 2026

Dealership Rating

Employee Rating

I was In and out. .. love the service and customer service at this place thank yall !!! .. love the service and customer service at this place thank yall !!! More

by ALEEMHALL7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 08, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 07, 2026

Dealership Rating

Employee Rating

Always great customer service! Hyundai Henrietta always has great customer service! The guys in the shop are always so welcoming and pleasant to work with. They answer any question Hyundai Henrietta always has great customer service! The guys in the shop are always so welcoming and pleasant to work with. They answer any questions I may have and address all and any concerns. Thank you! More

by Bmarrianna

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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Apr 08, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 05, 2026

Dealership Rating

Employee Rating

This was by far the worst experience I've ever endured when dealing with my car. They had my vehicle for 3 months!!!! I'd like to speak with someone regarding my experience with this company when dealing with my car. They had my vehicle for 3 months!!!! I'd like to speak with someone regarding my experience with this company More

by msdeyanita

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Melino

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Apr 06, 2026 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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