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Matthew Melino

Overview Reviews (250) Inventory (272)

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Matthew Melino

Service Advisor

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.6

250 Reviews

Overview Reviews (250) Inventory (272)

Dealership Experience

6 yrs, 2 mos

Languages Spoken

English

4.6

250 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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250 Reviews of Matthew Melino

October 09, 2025

Dealership Rating

Employee Rating

The service dept is always ready for my car at my appointment time and there is no extra wait for my car appointment time and there is no extra wait for my car More

by dgerber530

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

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October 09, 2025

Dealership Rating

Employee Rating

Quick and efficient Just an oil change done quickly and everyone was pleasant Hoping the construction at the site gets done quickly - parking was difficult everyone was pleasant Hoping the construction at the site gets done quickly - parking was difficult More

by MARMC2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Melino

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October 07, 2025

Dealership Rating

Employee Rating

It was great. Everyone was so nice and helpful. I love my car. Thank you Everyone was so nice and helpful. I love my car. Thank you More

by KimSzczepaniak

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Foster, Greg Melino, Angela R., Eric Finnefrock, John Nagle , Randy Pfeifer

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Oct 07, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 03, 2025

Dealership Rating

Employee Rating

Not in the shape that it is now. it has been 6 months and still not finished. By xmas? it has been 6 months and still not finished. By xmas? More

by lilyh45

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matt Chevier, Alexandra S.

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Oct 03, 2025 -

Vision Hyundai Henrietta Rochester responded

"Lilyh45" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 03, 2025

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Employee Rating

Was rude to my wife, didn’t find a solution to complete inspection (which took me 5 mins to afterwards). Lobby smelled, car was left dirty, cables pulled out of the dash, oil status not reset, no sticker p inspection (which took me 5 mins to afterwards). Lobby smelled, car was left dirty, cables pulled out of the dash, oil status not reset, no sticker placed on windshield. More

by andreworitter

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Oct 03, 2025 -

Vision Hyundai Henrietta Rochester responded

Andrew. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

Oct 03, 2025 -

andreworitter responded

Vision leadership called same day to apologize, is coming to get my car Monday, clean it, service it and leave me a loaner. Appreciate the response!

September 29, 2025

Dealership Rating

Employee Rating

Staff is always friendly, informs me of recommended maintenance and helps me prioritize when funds are short maintenance and helps me prioritize when funds are short More

by MLW54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier , Tylor Barnhart

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Sep 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 29, 2025

Dealership Rating

Employee Rating

This was my first visit to Vision service as this my first Hyundai. The construction was bothersome but the staff and service was very good! first Hyundai. The construction was bothersome but the staff and service was very good! More

by pcallag22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Chevier, Alexandra S.

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Sep 30, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 25, 2025

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Employee Rating

Matthew Melino did a great job with communicating and addressing my concerns i would highly recommend addressing my concerns i would highly recommend More

by JMANV1370

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 25, 2025

Dealership Rating

Employee Rating

Tylor, Matt, Brandon, and Luis are awesome in service! Quick fast and efficient service. Technician Nate is awesome and communicative throughout the whole process! Quick fast and efficient service. Technician Nate is awesome and communicative throughout the whole process! More

by viktoriaguy27

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Foster, Greg Melino, Mike J., Alexandra S., Quoc H. , Tylor, Nate, Luis, Brandon

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Sep 25, 2025 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 24, 2025

Dealership Rating

Employee Rating

Got me in quickly to get my brakes fixed. Kind of expensive but good work. Kind of expensive but good work. More

by BRYCEFEGLEY01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jermey, Tylor, Brandon.

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Sep 25, 2025 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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