Mathew Povroznik | Page 33

always great service. the quality of work here is unmatched. i recommend them to all my friends and family the quality of work here is unmatched. i recommend them to all my friends and family More

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The dealership charges a credit card fee when you use your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxu your credit card to pay for a service appointment. BMW of Westlake also has a separate cashier from the service department. I have owned other luxury vehicles and at those service departments, the service advisors check you out and you pay with them. I think that BMW of Westlake should get with the program on how luxury car dealerships work with their customers and minimize their hassle. Luxury car customer expect hassle free experiences. The service department was good. No issues there. More

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So helpful, considerate and on top of their game as BMW professionals. Matthew and Andrew both delivered on timely and accurate communication with me from car drop off to pickup. You're my "Go To Guys". professionals. Matthew and Andrew both delivered on timely and accurate communication with me from car drop off to pickup. You're my "Go To Guys". More

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Slow……. almost 2 hours to put One new tire on.. No communication while car was in the service department. You should always let the customer know where they’r almost 2 hours to put One new tire on.. No communication while car was in the service department. You should always let the customer know where they’re at and what kind of progress is being made. More

by EXPLOSIVE1 Verified Customer Verified Customer

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Excellent service, great staff . Britney , John …. I wish I can remember the other names . They are all awesome. Thanks ! Britney , John …. I wish I can remember the other names . They are all awesome. Thanks ! More

by TarekDbouk Verified Customer Verified Customer

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The service person wasn’t clear on what was needed and generally not the experience I expect from bmw generally not the experience I expect from bmw More

by boshim Verified Customer Verified Customer

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Great communication and service! I highly recommend this dealer and their service department thank you I highly recommend this dealer and their service department thank you More

by TZUCK Verified Customer Verified Customer

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Quick and efficient as always. Job was completed sooner than expected and promised by the agent. Job was completed sooner than expected and promised by the agent. More

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I specifically purchased a BMW because of my experience with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from h with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from here based on how well they have taken care of me. As well as my future vehicle needs. More

by ZACHARIA MCELWAIN Verified Customer Verified Customer

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Worked with Matthew on arrival for my repair appointment,we went through what I needed done.He was very professional and personable.He arranged transport to my rental car. Matthew communicated appointment,we went through what I needed done.He was very professional and personable.He arranged transport to my rental car. Matthew communicated with me through the entire process,worked was completed in 1 day,these guys did a great job.I'll definitely be back for any other work I need done... More

by ASMITH2430 Verified Customer Verified Customer

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