Mathew Povroznik
Mathew Povroznik at BMW of Westlake

Mathew Povroznik | Page 29

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.9
358 Reviews
4.9

358 Reviews

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358 Reviews of Mathew Povroznik

September 21, 2024

Dealership Rating
Employee Rating

Well treated and professional. Highly recommended and will very happy to be working with the folks in service. More

by Tucson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Cory McConville , Andrew Shaw

Sep 29, 2024

BMW of Westlake responded

Tucson, thank you so much for the positive review!

September 21, 2024

Dealership Rating
Employee Rating

Service and parts have always been great to me, especially corey and matthew. Fifteen words, now seventeen More

by SCOTT.LEWIS189
Recommend Dealer
Yes
Sep 29, 2024

BMW of Westlake responded

Hello Scott., thank you; we appreciate your feedback!

September 19, 2024

Dealership Rating
Employee Rating

The staff are professional, expert, reliable, and pleasant. I have complete confidence in them and have consistently been pleased with service. John Caruso in sales is excellent. More

by COLLIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Caruso, Brittaney Quick

Sep 21, 2024

BMW of Westlake responded

Collin, thank you for sharing your positive experience!

September 18, 2024

Dealership Rating
Employee Rating

Great service, took my car in at my scheduled time. My car was done and ready to go in far less time than what was promised. More

by PATRICIAYHUGHES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Shaw

Sep 21, 2024

BMW of Westlake responded

Patricia, we really appreciate your feedback!

September 17, 2024

Dealership Rating
Employee Rating

Prompt service. They are eager to help. Friendly staff. They give suggestions but no high pressure! Smile goes a long way! More

by Vanessa E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2024

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 16, 2024

Dealership Rating
Employee Rating

The best staff in Ohio. Great service. Very accommodating, very nice and very professional. Wish all service industry staff be like them. More

by EMAD Elbadawy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

BMW of Westlake responded

Emad, thank you for sharing your positive experience!

September 13, 2024

Dealership Rating
Employee Rating

I had catastrophic engine failure due to a design defect but also in part due to the failure of service at BMW of Westlake. My car was then towed there and it took them about 10 seconds to say my beautiful More

by BMM11655
Workmanship
Recommend Dealer
No
Sep 14, 2024

BMW of Westlake responded

The guy was in yesterday, the vehicle has never been here before. When the car got here Jason went out in the parking lot to look at it and the engine was knocking very bad. He told the customer most likely he will need an engine. The customer declined to diagnose it, he was not charged.

Sep 14, 2024

BMM11655 responded

Ah no, that guy was not me. My car had catastrophic engine failure meaning from the time the first warning light came on while I was driving on the highway, I only made it about a mile onto an exit ramp before my car was utterly disabled. My car was taken to BMW of Westlake on a flatbed. (I sure wish I would have had the luxury of addressing a knocking sound!) Also since buying my car as a “certified pre-owned” from an out-of-state BMW dealership years ago, it has been serviced almost exclusively at BMW of Westlake; my car is well known to them.

September 12, 2024

Dealership Rating
Employee Rating

Not perfect but for a car dealer pretty good I'm not much for car dealers! More

by KYLE195921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2024

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

September 11, 2024

Dealership Rating
Employee Rating

Excellent customer service! Text before work was done offering me the opportunity for any questions on the service. Got a short clip of vehicle in the air with an explanation of More

by doneazy2167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

September 09, 2024

Dealership Rating
Employee Rating

Very professional and got my service date moved up when my 5 series overheated. The repair was done faster than I was expected at a fair price. There service department goes above and beyond what I exper More

by WMOTTMILLSCREEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2024

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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