Mark Rutkowski

Brought in for Works Oil Service and recall. Had for over 24hrs. Recall delayed, tires not rotated and when picking up check engine light on. Had to return and have tech plug in the sensor they Had for over 24hrs. Recall delayed, tires not rotated and when picking up check engine light on. Had to return and have tech plug in the sensor they unplugged and reset computer. Starting to question if they even do the inspection. More

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Bill P the senior service advisor was absolutely awesome to deal with. so helpful and he was able to get the cost down .the whole service department was great to work with. to deal with. so helpful and he was able to get the cost down .the whole service department was great to work with. More

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I took my car in last minute and it was ready within 48 hours.. fast service .. thank you ! hours.. fast service .. thank you ! More

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I have to say Mark and the whole team at NAPLETON always make me feel welcome. I am never rushed and always kept informed. I’ll never go anywhere else than NAPLETON Ford. make me feel welcome. I am never rushed and always kept informed. I’ll never go anywhere else than NAPLETON Ford. More

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Very professional all the staff are excellent. They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a rid They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a ride home also. I am a female and never felt taken advantage of by any of the staff members. Love this place !!!! It’s not overwhelming like some of the bigger dealerships. Thanks guys. Maureen Popp More

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Service writers were very friendly with great communication . Prompt service and easy drop off and pick up. communication . Prompt service and easy drop off and pick up. More

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I called with a problem in the morning and brought my F150 truck in the afternoon. They resolved my issue in less than 2 hours! I totally the appreciate the efficiency and how courteous the team at Nap F150 truck in the afternoon. They resolved my issue in less than 2 hours! I totally the appreciate the efficiency and how courteous the team at Napleton Ford of Oak Lawn. More

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Had a great service experience working with Dan & Rudi. Repairs were completed quickly and all issues were fixed. Repairs were completed quickly and all issues were fixed. More

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Everything was great from the drop off till pick up I have nothing bad to say have nothing bad to say More

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This is my first time dealing with them. Honestly, the service is fast and the people are very cooperative. It is better than the Lincoln dealer and the prices are cheaper, so I will deal wi Honestly, the service is fast and the people are very cooperative. It is better than the Lincoln dealer and the prices are cheaper, so I will deal with them again. Thank you so much More

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