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80 Reviews
Write a Review80 Reviews of Mario Pinilla
April 22, 2025
I'm so happy with the service of the advisor Jesse and all the team of technichians and the porter Mr Ron all the team of technichians and the porter Mr Ron More
Other Employees Tagged: Anas Lazaar, Mac Cumbur, Nada Ammor, David Urquilla Cortez, Muhammed Yazici
April 14, 2025
**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar feedback. In search of a more technical opinion, I brought the vehicle to a competing dealership for a diagnostic. They reported a failure in three sensors and quoted a repair cost of around $5,000—without guaranteeing that the issue would be resolved. Considering the high cost and the uncertainty, I returned to my mechanics, who informed me that their diagnostic tools showed no fault with the sensors. With my car sitting idle for over four months, unable to work and support my family, I went back to the Kia dealership to request a transmission replacement. However, I was advised by the service supervisors that replacing the transmission would not solve the problem and that the real issue was with the sensors. Trusting Kia’s diagnosis, I purchased the sensors directly from the dealership and had my mechanic install them. Unfortunately, this did not fix the issue. It is now clear that the problem is indeed with the transmission, just as initially suspected. This situation has placed me in a very difficult financial position: I spent a significant amount on sensors based on an incorrect diagnosis and now do not have the means to afford the necessary transmission replacement. Given this, I kindly ask the dealership to review my case and consider offering support—whether through a discount on the transmission replacement, a flexible payment plan, or a more thorough technical analysis that could lead to a definitive solution. I am open to dialogue and truly hope we can find a fair and reasonable resolution. Thank you for your attention, and I look forward to your response. Sincerely, Diana Silveira 6502018832 Vin number KNDMB5C19K6533767 --- Se quiser, posso formatar esse texto como um e-mail com assunto e assinatura padrão. Deseja isso também? More
Other Employees Tagged: Jeremy Gresham, David Urquilla Cortez, Elijah Mahogany, Joseph Hernandez Bonano, Manny Gonzalez, Muhammed Yazici, Tony Hamden, Mary Ocampo, Luis Vives Aycardi
April 12, 2025
Great costumer service. The salesman Mario was really nice, helpful and honest through out the whole process The salesman Mario was really nice, helpful and honest through out the whole process More
Other Employees Tagged: Diego Barroso
March 28, 2025
Like the way I was treated and like the service and dedication that I was given dedication that I was given More
Other Employees Tagged: Anas Lazaar
March 28, 2025
Excellent dealer professional people recommend 100 % fast service cars excellent I had no problems thank you service cars excellent I had no problems thank you More
Other Employees Tagged: Christian Perez
March 24, 2025
Very friendly helpful and caring made everything easy I will definitely recommend this dealership to my friends will definitely recommend this dealership to my friends More
Other Employees Tagged: Mac Cumbur, Daniel Allen, Jeremy Gresham, Paula Chavez, David Diaz , Juan Castro Rodriguez, Chrissie Paul, Ray Paz, Jhonatan Salinas
