Mac Lewis | Page 4

Oscar and Jim were in such a rush to get the IONIQ over to me that Jim did not even realize he didn’t properly obtain my signatures on the financial documents. Because of his mistake and delay, I couldn’t to me that Jim did not even realize he didn’t properly obtain my signatures on the financial documents. Because of his mistake and delay, I couldn’t set up an account to start making my monthly payments. I had to come in again to re-sign the papers, and Jim assured me I could make my second monthly payment with him and he would make sure it would go through. I did not appreciate having to go back in to do this and of course Oscar stopped all communication aside from trying to rush me to get in. Fast forward a couple weeks and Hyundai Finance keeps calling me saying that my payment was never posted, and now I have a late charge. I attempted to contact Jim, and I have never been able to reach him again EXCEPT of course when he needed me to come in. Mac stepped in since Jim was consistently unavailable and he said he would get it figured out, and ultimately he was able to get in writing that I would get a check with a refund. Over a month later, since Jim “handled” my second payment and two weeks since speaking to Mac, I still had nothing. No check, no follow through. Guest relations had to step in and get me a refund for the monthly amount + late payment. I had to come in yet again to get this refund. I was so annoyed at these constant inconveniences, miscommunication, and unavailability of Jim. Mac and Bridget were great. However I am now turned off from getting another car through Hyundai again in the future. More

by sooji229 Verified Customer Verified Customer

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Good service. Just wish shuttle service was 2 ways. Or hopefully offer loan car too. Just wish shuttle service was 2 ways. Or hopefully offer loan car too. More

by marixssmd Verified Customer Verified Customer

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Omar made the proces easy and he went above and beyond to get us our new Ioniq 5. We were not considering the car but we love it and Omar made this happen for us. We are very grateful. Everyone there was am get us our new Ioniq 5. We were not considering the car but we love it and Omar made this happen for us. We are very grateful. Everyone there was amazing and accommodating. The facility itself is clean and very organized. More

by lauratenciu Verified Customer Verified Customer

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The whole team worked with me to figure out how to meet my needs. We came to a deal I was extremely happy with my needs. We came to a deal I was extremely happy with More

by Tim Verified Customer Verified Customer

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Eddie was great and very informative. The dealership was clean and welcoming. Mark in finance was easy to talk to getting dreadful paperwork done. The whole process was a lot faster than The dealership was clean and welcoming. Mark in finance was easy to talk to getting dreadful paperwork done. The whole process was a lot faster than I’ve normally experienced at other dealerships. More

by natehopkins Verified Customer Verified Customer

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Ray provided me with a great service. He put efforts to get me a good deal. He put efforts to get me a good deal. More

by parinaztehrani Verified Customer Verified Customer

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Both Justin and Oscar were very helpful. I felt that both listened and cared for what I was looking for. It’s nice to go to a dealership that has sales people who are inviting, caring, and e I felt that both listened and cared for what I was looking for. It’s nice to go to a dealership that has sales people who are inviting, caring, and empathetic to having been involved in a car accident. Even the person in finance (I believe his name is Mac) was helpful and effective at communicating the contract so that it was understandable. I highly recommend South Bay Hyundai for buying a car or leasing. More

by lissettesoraya Verified Customer Verified Customer

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Who is Juan Santoro? Mace was very helpful and patient. He arranged for me to get picked up on the day I came to get my car. Mace was very helpful and patient. He arranged for me to get picked up on the day I came to get my car. More

by 888harmony Verified Customer Verified Customer

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The dealership is pristine, employees were helpful and the process to get the vehicle was easy the process to get the vehicle was easy More

by gerardsanico Verified Customer Verified Customer

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Probably the best experience overall ever obtaining a vehicle from a dealer in my life. vehicle from a dealer in my life. More

by pmcfall Verified Customer Verified Customer

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