Luke Lien | Page 24

Great service From the minute I drove into White Bear Subaru, I was delighted in the timely, respectful and quality service by all employees. I love my Subaru. From the minute I drove into White Bear Subaru, I was delighted in the timely, respectful and quality service by all employees. I love my Subaru. More

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Pleased with car and service. They proactively addressed a small technical issue. Waiting area is beautiful. Thanks for the coffee and treats. Beats the heck out of Ford. a small technical issue. Waiting area is beautiful. Thanks for the coffee and treats. Beats the heck out of Ford. More

by dennis.larson Verified Customer Verified Customer

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Fast, friendly, and free! Had a small issue on a recently purchased used vehicle. They took care of the of the problem in a fast, friendly manner and did not charge me even tho Had a small issue on a recently purchased used vehicle. They took care of the of the problem in a fast, friendly manner and did not charge me even though it was a day past the warranty. Highly recommended! More

by mr70cuda Verified Customer Verified Customer

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good service, good people, nice atmosphere I have always had outstanding service here, from purchasing new, to purchasing used, to routine maintenance, to urgent testing / repair. Everyone is I have always had outstanding service here, from purchasing new, to purchasing used, to routine maintenance, to urgent testing / repair. Everyone is friendly, will take time for you and very knowledgeable. More

by TMOORES Verified Customer Verified Customer

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This is an outstanding dealership. The is very clean and especially the service department. I was treated like family and they made me feel very at ease wild shopping for my Subaru at White Bear Acura Subar especially the service department. I was treated like family and they made me feel very at ease wild shopping for my Subaru at White Bear Acura Subaru. I purchased the right vehicle Subaru Legacy which I am very happy with. When my plates were ready they called me and I quickly came to the dealership and the service department treated me like royalty, installed the plates on my Subaru Legacy and they gave me a free car wash. I'm very happy that I purchased my vehicle at White Bear Subaru Acura. More

by LEROYRBLANKS Verified Customer Verified Customer

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Always top notch! It was my first time getting a service loaner, and Luke explained how everything worked in the car, since it was much more hi tech than mine. They di It was my first time getting a service loaner, and Luke explained how everything worked in the car, since it was much more hi tech than mine. They did great work on my car, and I have never been disappointed! I could go to a closer Acura dealership to my house, but I still go here because of how awesome they are. More

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Purchase of vehicle and servie department I purchased a vehicle from White Bear Acura in Nov 2019 and am very pleased with how this went. I worked with Bryce Baumann and he was very great to w I purchased a vehicle from White Bear Acura in Nov 2019 and am very pleased with how this went. I worked with Bryce Baumann and he was very great to work with. There were a few things that needed to be looked at (I bought a used vehicle) but all these issues were taken care of prior to me getting the vehicle. They were very easy to work with and I was always treated with respect. When I needed to bring the car into the service area I worked with Lucas Lien. He would keep me in the loop on what was going on, time lines, etc. and would text me the information. I would recommend White Bear Acura and their service department to anyone looking for both a new and used vehicle. More

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Excellent Service I am a long time customer of White Bear Acura. From Scott Leth and Lee Her in Parts, to Luke Lien and James Burton in Service, I am consistently amaz I am a long time customer of White Bear Acura. From Scott Leth and Lee Her in Parts, to Luke Lien and James Burton in Service, I am consistently amazed at their efficiency and excellent customer service. Even though the dealership is extremely busy, they always get my car serviced in a timely manner. Very friendly crew; also love the TV and snack room. More

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I typically don’t do these surveys, and definitely not when it comes to dealers. But I will say I was thoroughly impressed with my experience at White Bear Acura Subaru. This was my second oil change v when it comes to dealers. But I will say I was thoroughly impressed with my experience at White Bear Acura Subaru. This was my second oil change visit. And it went much better than the first(complimentary) service. It took a little under and hour and I also got my front passenger carpets cleaned(which was done very well). The thing I liked the most was their communications system. I received both an email and a text letting me know my car was ready, instead of having to wait for an agent to come get me/inform me of this. Maybe it’s because I’m a younger adult, but things like that are very appealing to me, speed and update methods of communication are a must in this day and age. Thank you guys, and thank you Donovan Drummond for making everything speedy and efficient(and also for slotting me into the schedule when I came in the day before! Andrew W Acura TLX More

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Tried to get information on resetting my TPMS monitor system and could not get anyone in service to talk to me, just transferred me to scheduling twice. Went to Tires Plus and they reset it for free in system and could not get anyone in service to talk to me, just transferred me to scheduling twice. Went to Tires Plus and they reset it for free in 5 minutes. Big service difference! More

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