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Luis M Berrio

Overview Reviews (6) Inventory (396)

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Luis M Berrio

Sales Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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3.3

6 Reviews

Overview Reviews (6) Inventory (396)

Dealership Experience

17 yrs, 7 mos

Industry Experience

17 yrs, 7 mos

Specialties & Trainings

Prime and subprime financing , wholesale management, CRM software management

3.3

6 Reviews

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6 Reviews of Luis M Berrio

December 08, 2025

Dealership Rating

Employee Rating

It was such a pleasure to work with this dealership. Buying my Honda crv went so smoothly. I received my car within days of placing my order in the color I wanted! Thank you! Buying my Honda crv went so smoothly. I received my car within days of placing my order in the color I wanted! Thank you! More

by BMINKOWITZ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jane Bisignani

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December 03, 2025

Dealership Rating

Employee Rating

Here is my issue: I am not the owner of the car that was leased from Joyce Honda. I do not drive this car. I have never seen this car. I am merely the guarantor signer. I don't even live in NJ anymore. I ha leased from Joyce Honda. I do not drive this car. I have never seen this car. I am merely the guarantor signer. I don't even live in NJ anymore. I have told you guys this many, many, MANY times and yet I continue to get phone calls and emails all the time. I ask you, yet again, to PLEASE remove me as the lead contact and make it Erica Rivera, the actual driver of the car holding the lease, and stop contacting me. Please. Also, I am giving one star reviews to people I have never met. Only because I have asked many many times to be removed as the contact and it has never happened and I cannot leave this review (which you keep asking me to do) without it. More

by JERSEYSTREETS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ernest Biondolino

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Dec 03, 2025 -

Joyce Honda responded

Thank you for bringing this to our attention, and we sincerely apologize for the continued frustration this has caused. We understand your concern and are very sorry that you have continued to receive calls and emails despite previously requesting to be removed as the primary contact. To ensure this matter is corrected immediately, please contact Erik Matos so he can personally update the contact information and remove you as the lead on the account. We want to make sure the correct individual, Erica Rivera, is listed moving forward and that you no longer receive any unwanted communication. We appreciate your patience, and we’re committed to resolving this for you as quickly as possible. 973-361-1396 erik_matos@joycehonda.com 973-607-0237 (text)

November 11, 2025

Dealership Rating

Employee Rating

In appropriate suggestions for needed repairs. Compromises trust in service center. Will be unlikely to use in the future. Compromises trust in service center. Will be unlikely to use in the future. More

by marinma_99

Verified Customer

Service Communication

Recommend Dealer

Other Employees Tagged: Ernest Biondolino, Gina Verrilli

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Nov 12, 2025 -

Joyce Honda responded

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We never want any customer to feel pressured or uncertain about recommended repairs, and we take concerns about trust very seriously. Our goal is to provide transparent, accurate service recommendations that keep your vehicle safe and performing its best. We’d value the chance to review your visit and address your concerns directly. Please contact Erik Matos, Service Manager, at 973-361-1396, via text at 973-607-0237, or email erik_matos@joycehonda.com so we can work toward a resolution. Thank you for your feedback — it helps us improve the experience for all our customers.

October 28, 2025

Dealership Rating

Employee Rating

Joyce Honda has always been reliable and reasonable, fast service, convenient, friendly and workers are polite. service, convenient, friendly and workers are polite. More

by dawilliamshale57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, John Lavelle

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Oct 28, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

Dealership Rating

Employee Rating

Rolando was wonderful to work with- Explained everything about the new car and put me at ease about the new car and put me at ease More

by pschristiano58

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Rolando Meneses

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Sep 24, 2025 -

Joyce Honda responded

Thank you for your business and trust.

July 28, 2025

Dealership Rating

Employee Rating

My daughter saw an advertisement for an SUV on the internet and referred us to Joyce Honda. Rolando came out to greet us while we were examining the vehicle, and he began answering our questions. He internet and referred us to Joyce Honda. Rolando came out to greet us while we were examining the vehicle, and he began answering our questions. He had a calm demeanor and knew the answers to our questions. My wife and I were very pleased with our recent sales experience here. The entire dealership is run professionally, and I recommend that anyone in the market for a car should make Grecco their first stop. If you get Rolando, you'll be happy. More

by gregmumma

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rolando Meneses

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