Rolando Meneses

I am a returning customer, and unfortunately, this experience was very disappointing compared with my first purchase from Joyce Honda in 2023. At that time, we had an excellent experience, largely bec experience was very disappointing compared with my first purchase from Joyce Honda in 2023. At that time, we had an excellent experience, largely because of our fabulous salesperson, Rolando, who was professional, knowledgeable, and exceptional throughout the entire process. This time, however, our experience with the Finance Department was very different. We were initially told that we were pre-approved based on the advertised offer. My husband and I both have credit scores in the mid-800s, so we were confident that we would qualify for competitive financing. Once we began working with Efrain in Finance, however, the situation changed. We were told that we would need someone else to apply for the loan in order to obtain the vehicle we wanted. We were also presented with a monthly payment that increased from approximately $250 to $389—an increase that amounted to roughly $9,000 over the course of the financing. We found this extremely concerning and felt that the financing process was not transparent. Rather than continue with an arrangement we were uncomfortable with, we went to another nearby dealership. Within less than three hours, we were driving away in a brand-new vehicle, and the entire experience was professional, straightforward, and respectful. We truly felt valued as customers. It is unfortunate that our second experience with Joyce Honda was so different from our first. I would encourage customers to carefully review all financing terms, compare offers, and make sure they fully understand the numbers before signing anything. While I still appreciate the excellent service we received from Rolando in 2023, our recent experience with the Finance Department has unfortunately left us questioning whether we would return to Joyce Honda again. More

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Professional and friendly and were able to share with full transparency components of the deal. They additionally were accomodating in allowing me to evaluate the car I had ultimately purchased. full transparency components of the deal. They additionally were accomodating in allowing me to evaluate the car I had ultimately purchased. More

by ANKITBPATEL Verified Customer Verified Customer

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As always the Mechanic i worked with, Mr Lloyd was very kind, knowledgeable and made me feel like I was a priority. I highly recommend his services and will return again because of him. kind, knowledgeable and made me feel like I was a priority. I highly recommend his services and will return again because of him. More

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The customer service was exceptional. Very nice, accommodating, and made the whole buying experience a pleasure. Very nice, accommodating, and made the whole buying experience a pleasure. More

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Rolando was great! Very helpful and friendly. Highly recommended. Danny worked with us to get our lien release for our trade in and showed trust in us as buyers. Very helpful and friendly. Highly recommended. Danny worked with us to get our lien release for our trade in and showed trust in us as buyers. More

by KMARTIN21447 Verified Customer Verified Customer

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Professional, timely and reliable service. Hassle free. From the moment we called, right up until pick up. Rolando was a class act. Hassle free. From the moment we called, right up until pick up. Rolando was a class act. More

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Joyce Honda in Denville offers a fantastic, professional, and low-stress car-buying experience with a friendly sales team that focuses on customer needs. I was very impressed with their transparency, quick f and low-stress car-buying experience with a friendly sales team that focuses on customer needs. I was very impressed with their transparency, quick financing process, and helpful staff who helped me get the exact car I wanted, making it a highly recommended dealership to visit.  More

by ML Verified Customer Verified Customer

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They’re the best I buy all my cars there for all my daughters. And myself. Wouldn’t go anywhere else. Rolando was great and mio daughters. And myself. Wouldn’t go anywhere else. Rolando was great and mio More

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It was the best experience I ever had buying a car. I would highly recommend to anyone who is interested in buying a car. Relondo was great. I would highly recommend to anyone who is interested in buying a car. Relondo was great. More

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As per usual, the professionalism and attention to my needs by Joyce Honda remains unmatched and appreciated. My supervisor is the best at what he does. needs by Joyce Honda remains unmatched and appreciated. My supervisor is the best at what he does. More

by MCELWEEJAMES79 Verified Customer Verified Customer

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