Lloyd Wilson
Lloyd Wilson at Joyce Honda

Lloyd Wilson

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.8
385 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

49 yrs

4.8

385 Reviews

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385 Reviews of Lloyd Wilson

July 28, 2025

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Employee Rating

The dealership was very professional, courteous and informative . They did not make me wait for long after service was completed. More

by NCARUSO41
Service Price Transparency
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Recommend Dealer
Yes

July 25, 2025

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This dealership has great customer service. Went inside got greeted by the porters and the advisor were amazing and helped out a lot with my car and what it needed highly recommend this place.A More

by Alfonso
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Recommend Dealer
Yes
Jul 25, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 25, 2025

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I was bot provided any alternative to my dilemma. As I could not open the door to my gas tank; running on empty. The only thing that was wanted was my credit card so they could order the part needed! More

by 74ghia
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Recommend Dealer
No

Other Employees Tagged: John Lavelle

Jul 25, 2025

Joyce Honda responded

We regret to hear about the difficulties you've encountered during your recent service visit. To be fair, our service team presented the corrective action and only to be told that you refused to pay as you felt that this is a "defect" from American Honda on your 2018 Honda Fit. The alternative was also presented in temporarily opening the fuel door by accessing interior panels to release the fuel door with the possibility of damaging parts to gain access and that too was met with our responsibility should something "break" during this temporary workaround. We released your car as requested; we did not charge any inspection fees on the day. We hope your concern was resolved. If not, we will be happy to assist you in any way possible. Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to help resolve any concerns you may have. Erik Matos Phone: 973.361.1396 Email: erik_matos@joycehonda.com

July 23, 2025

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Outstanding Service at Joyce Honda – Special Thanks to John Lavalle I had an excellent experience at Joyce Honda on Route 10 in Denville, NJ. From start to finish, the service was top-notch — professio More

by FJGB22
Service Price Transparency
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Recommend Dealer
Yes
Jul 23, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 16, 2025

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Lloyd and the whole staff made my experience at Joyce Honda service department so easy. I needed a loaner because my work would take a while. They had me on the list, Lloyd had parts ordered and waiting More

by CINDYGILBERT821
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 15, 2025

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He was very helpful in resolving my issue, dealing with insurance, and getting me back on the road. More

by PASACRETA
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Recommend Dealer
Yes
Jul 16, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 14, 2025

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Efficient, professional, courteous, friendly. They were able to answer my questions pertaining to accessing the third row seating More

by LJSHAFER
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Recommend Dealer
Yes
Jul 15, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 14, 2025

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I bought my car at Joyce Honda, and I have always used only the service department at Joyce for my car. My Honda Civic is 14-1/2 years old with over 160k miles, and I have always been pleased with the co More

by MARKBARASH
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino

Jul 15, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 06, 2025

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Excellent service, they attended to me immediately and were very kind and patiently explained what my vehicle needed. More

by ARIASGERARDO201
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Recommend Dealer
Yes

Other Employees Tagged: Johana Horta

Jul 07, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

June 27, 2025

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Employee Rating

The Honda dealership was very accommodating. They provided a ride back home instead of having to wait for hours. Lloyd was very knowledgeable and helpful when I had questions. More

by rocogls
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

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