Lisa Manento
Lisa Manento at BMW of Allentown

Lisa Manento | Page 2

Service Advisor

BMW of Allentown

4600 Crackersport Rd
Allentown, PA 18104

Contact Me
4.9
139 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

34 yrs, 1 mo

Languages Spoken

English English

4.9

139 Reviews

Write a Review

139 Reviews of Lisa Manento

June 17, 2026

Dealership Rating
Employee Rating

One could change turned into an over tightened oil filter housing gasket causing 2k worth of damage. I DO NOT RECOMMEND More

by GabChick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 17, 2026

BMW of Allentown responded

Gab, thank you for sharing your experience with Todd! We're happy to hear you felt taken care of and hope to welcome you back to BMW of Allentown.

Jul 10, 2026

BMW of Allentown responded

Dear Gabriele, Thank you for bringing your concerns to our attention. We are sorry to hear that you experienced an issue with your vehicle and understand your frustration regarding the repairs that were needed. We take claims of this nature very seriously and would like the opportunity to better understand the situation. Based on the information provided, we understand that after our recent engine oil and filter service, you had repairs performed elsewhere totaling approximately $2,000, and that the repair facility indicated the oil filter housing was damaged. To properly review your concerns, could you please provide a copy of the repair invoice, technician notes, and any photographs or documentation from the repairing facility? These documents will help us understand the diagnosis, the repairs that were performed, and the basis for their conclusion that the oil filter housing was damaged. While we are committed to conducting a fair and thorough review, it is important to note that an engine oil and filter change service typically does not involve disassembly or replacement of the oil filter housing itself. In many cases, oil leaks originating from the oil filter housing are related to gasket deterioration, material fatigue, or other component issues that can develop independently of a routine oil and filter service. However, we would like to review all available information before drawing any conclusions. Once we receive the repair documentation, we will carefully evaluate the details and determine whether any further investigation is necessary. We appreciate your cooperation and look forward to receiving the requested information so we can continue our review. Sincerely, Webster Lingle Service Manager

Jul 09, 2026

GabChick responded

Unfortunately, after leaving BMW and arriving home a large puddle of oil was found under the car. When BMW finally called back, they advised us to have the car towed to them. By that time our trusted mechanic of 27 years looked at the car and made us aware of the damaged oil filter housing gasket which was over tightened during the last oil change. Bmw caused 2k of damage over complete carelessness and will not take accountability because we did not wait long enough for them to respond to our concern.

May 28, 2026

Dealership Rating
Employee Rating

Lisa is always kind and courteous when I come in. Never an issue and keeps me well informed as my service is being conducted. No issues with this dealership (BMW of Allentown, or Daniel’s where I pur More

by JimNap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2026

BMW of Allentown responded

Jim, thank you for sharing your experience with Lisa and our team! Your feedback made our day. We truly appreciate your continued business with BMW of Allentown and look forward to serving you next time! Take care!

May 23, 2026

Dealership Rating
Employee Rating

Very friendly establishment. I was greeted right away when I entered the dealership at the service center. The gentleman explained what had to be done and if I had any questions. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

BMW of Allentown responded

Hi Anthony, thank you for sharing your kind words about our team here at BMW of Allentown. It was our pleasure to assist you and we hope to see you again down the road! Safe travels!

May 07, 2026

Dealership Rating
Employee Rating

The entire staff are knowledgeable, professional. Their interpersonal skills are superior to any other dealership I have ever interacted with. Edwardo is without a doubt the person to go to if you’re More

by VB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 07, 2026

BMW of Allentown responded

Thank you for your kind words and for choosing BMW of Allentown! We are thrilled to hear that our team, especially Edwardo, made your experience exceptional. We look forward to serving you again!

April 22, 2026

Dealership Rating
Employee Rating

This is my first time owning a BMW vehicle. I recently transition from Mercedes after 10 years. The service is unexplainable. Love the hospitality; knowledge of worked and quality of the car. More

by Msoto97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2026

BMW of Allentown responded

Thanks for making BMW of Allentown your first choice for a new car! We appreciate your business and we hope to see you again down the road.

April 21, 2026

Dealership Rating
Employee Rating

Helpful staff, knowledgeable mechanic. A little pricey but they have price match guarantee. Especially like the uber provided since i couldnt get a loaner car as that was very helpful in More

by Rrbrent1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2026

BMW of Allentown responded

We are delighted to hear that our team went above and beyond to make your experience a success! We also love to hear that our price match guarantee and Uber services made your visit easier. Thank you for supporting BMW of Allentown! See you next time!

April 17, 2026

Dealership Rating
Employee Rating

Very courteous. knowledgeable and professional organization. We have no Are Concern when it comes to this BMW dealership. More

by Geraldsrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2026

BMW of Allentown responded

You can always expect professionalism at BMW of Allentown! Thank you for showing your support.

April 14, 2026

Dealership Rating
Employee Rating

After 10 years of ownership this dealer has always been easy to deal with has provided excellent service for our BMW. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

BMW of Allentown responded

James, thank you for your loyal business and glowing review of BMW of Allentown! It's been a pleasure serving you over the past decade, and we look forward to many more years together. Safe travels!

March 23, 2026

Dealership Rating
Employee Rating

I have been coming here since 2021 and they are very professional, helpful, always provide a great experience. Whether it’s buying a car, getting service done, and working with the employees there, they More

by Emilybp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eduardo Shoy

Mar 23, 2026

BMW of Allentown responded

Hi Emily, thank you for your continued trust and kind words! We're grateful you choose BMW of Allentown and enjoy working with our professional and friendly team. Your feedback means the world to us!

March 18, 2026

Dealership Rating
Employee Rating

Literally the best service experience from a dealership! I came in with concerns as my son is looking to buy a BMW 440. I was worried about the cost of maintenance. Lisa took 10+ minutes to go over the pric More

by Kara
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

BMW of Allentown responded

Kara, thank you for the glowing review! We're glad Lisa could provide you with such a thorough and friendly experience. We appreciate your recommendation and look forward to seeing you again at BMW of Allentown. Safe driving!

2
...

Dealership Inventory (294 Vehicles)

new 2026 BMW X5 PHEV car, priced at $88,240
2026 BMW X5 PHEV
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW 750e car, priced at $127,575
2026 BMW 750e
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X5 PHEV car, priced at $83,640
2026 BMW X5 PHEV
new
Mineral White Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X5 car, priced at $84,940
2026 BMW X5
new
Brooklyn Grey Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X2 car, priced at $51,295
2026 BMW X2
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X5 car, priced at $82,840
2026 BMW X5
new
Black Sapphire Metallic exterior
Automatic
All-wheel Drive