Linda Gonzalez

The worst experience I have ever had with one of the workers there, his name is Vic. I took my car, had no updates from him unless I asked. When I did get an update I was told my car could be picked up workers there, his name is Vic. I took my car, had no updates from him unless I asked. When I did get an update I was told my car could be picked up a week after I left it at 5pm. I went at 5.30pm and guess what, my car was not even ready for pick up. Management is non existent, do not expect to hear back from ANYONE let alone management EVER. Someone else ended up helping me out and that man seemed embarrassed of how I had been treated. When they finally advised my car was ready I went to go pick it up and they could not find the paperwork nor my keys. Very unprofessional working people and management is truly non existent. The people on the phone lines are not allowed to transfer calls so if you leave a VM do not expect to ever hear back from them. What a shame. Only one worker out of all of them I dealt with was worth my time. Very disappointing. Jorge Alpizar is the main reason I will be returning for ANY service at this location. He took over my case in a very correct and professional way and apologized for something he did not even have to. He’s the one to go to if you ever end up in this place! More

by Samantha Kaufer Verified Customer Verified Customer

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The men in service dept were great. Very accommodating and respectful I had an oil chg and they were very nice. Very accommodating and respectful I had an oil chg and they were very nice. More

by SEAHAWK215 Verified Customer Verified Customer

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Staff is friendly and welcoming. This appointment went well. Oil change shouldve been free in my opinion as a lessee with only 17k milage and a year left on lease. Topic for another This appointment went well. Oil change shouldve been free in my opinion as a lessee with only 17k milage and a year left on lease. Topic for another day. More

by Matt Wells Verified Customer Verified Customer

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Excellent service and great dealership. Always quick to help and solve any concerns I have. Always quick to help and solve any concerns I have. More

by jmdemere Verified Customer Verified Customer

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My new vehicle was damaged during its 1st oil change. We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this i We contacted the dealership managers several times and none of them returned our calls or reviewed the security footage that would have showed this incident. More

by JC Verified Customer Verified Customer

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excellent attention y rapida recomendados 100 todos alli te hacen sentir comodos organizados y piuntuales te hacen sentir comodos organizados y piuntuales More

by MILAGROS256 Verified Customer Verified Customer

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Claud was helpful and made my experience smooth it’s nice to deal with I recommended him to deal with I recommended him More

by MO TAKIDIN Verified Customer Verified Customer

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Excellent service. Always quick turn around, fair and honest prices. Great dealership. I purchased my car here! Always quick turn around, fair and honest prices. Great dealership. I purchased my car here! More

by jmdemere Verified Customer Verified Customer

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Responsiveness of this service department is unacceptable. Only way I was really able to speak to anyone to get updates was by driving back to the dealership and finding someone. Nobody answ unacceptable. Only way I was really able to speak to anyone to get updates was by driving back to the dealership and finding someone. Nobody answers the phones. Nobody calls you back. Third time in for same problem had an appointment on Saturday and the car was never even looked at until Tuesday. Why is it okay to waste people's time. It's funny because at the same time I receive an email offering to trade in my Jeep for a new one with Hollywood Jeep.... I would never buy a car from this group because they are so poor at servicing the product. More

by elliotmayers Verified Customer Verified Customer

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Service was fantastic. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. More

by L Gonzalez Verified Customer Verified Customer

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