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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel | Page 3

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Lacey Pfannenstiel

March 17, 2026

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Service was pretty much on time but a little delay because of computer problem but the service department was able to show their ability to adjust and got me checked out quickly. Lacey was on top of e More

by George Fine
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Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Angela Alvarez

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Mar 18, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, George! We're glad to hear that our service department was able to handle the situation efficiently and that Lacey provided you with impressive service. Your feedback about our communication and teamwork means a lot to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

March 12, 2026

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Great service, the service workers were great and very helpful. Will be going back for my vehicle needs. More

by AARONHEDRICK8
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Recommend Dealer
Yes
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Mar 12, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Aaron! We're happy to hear that you received great service from our team at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and look forward to assisting you with all your vehicle needs in the future! Sincerely, The Robert Brogden Buick GMC Team

March 12, 2026

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It was a great experience. Lacey was thorough and she explained everything very well so I could make the best decision for my family. More

by tammy.johnson428
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Recommend Dealer
Yes
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Mar 12, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback, Tammy! We're pleased to hear you had a great experience at Robert Brogden's Olathe Buick GMC. It’s great to know that Lacey provided thorough and clear explanations to help you make the best decision for your family. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 08, 2026

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Lacey in the service department is very professional and knowledgeable in her role. She had me in and out in an hour for my appointment. I have been loyal to this dealership for 7 years now because of the p More

by BJRIDER65
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Recommend Dealer
Yes
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Mar 08, 2026

Robert Brogden Buick GMC responded

Appreciation for taking the time to share your experience! It’s wonderful to hear about the positive interactions with Lacey, Jake, and Dave at Robert Brogden’s Olathe Buick GMC. Providing professional and efficient service is always the goal, and your loyalty over the past seven years truly means a lot. We are looking forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

March 05, 2026

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They provided me a very nice loaner vehicle while mine was being worked on for warranty work. It was a very easy process to reserve the vehicle and return it. More

by Greg
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Mar 05, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Greg! We're delighted to hear that you had a positive experience with the loaner vehicle during your warranty work at Robert Brogden's Olathe Buick GMC. Our goal is to make the process as seamless as possible for our customers. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 05, 2026

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Treated me really good at purchase time and continue to surprise me with every visit since. More

by stmheatingandcooling
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Recommend Dealer
Yes
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Mar 05, 2026

Robert Brogden Buick GMC responded

Thanks so much for your encouraging words! We’re so glad to hear that you had a great experience during your purchase and that we continue to impress you with each visit. At Robert Brogden's Olathe Buick GMC, we strive to provide exceptional service, and we appreciate your support. Our team looks forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 03, 2026

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Lacy was great to work with. Standard oil change and tire rotation done in under an hour. More

by smmarsh
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Recommend Dealer
Yes
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Mar 04, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Lacy provided you with excellent service during your oil change and tire rotation at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Robert Brogden Buick GMC Team

February 27, 2026

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Always provide great services. Pleasure doing business with this staff. Been with this business about 35 years now. More

by RSQD
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jim Self, Paul Levin, David Blackburn, Matt Hoover , Katie Terry

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Feb 28, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Robert Brogden's Olathe Buick GMC over the past 35 years. It’s always a pleasure to serve you, and we look forward to continuing to provide you with great service. Please come see us again soon! Sincerely, The Robert Brogden Buick GMC Team

February 27, 2026

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Great service, keeps you posted and updated on what is being done. Friendly, answers all questions. More

by sdndunlap
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Stateler

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Feb 28, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your kind words about the great service you received at Robert Brogden's Olathe Buick GMC. We're glad to hear that our team kept you updated and answered all your questions. Our team looks forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

February 22, 2026

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Everyone at Brogden was so nice. I came in to look and left with a new truck. When I came back two days later the truck was ready and I am very happy with it. More

by verngassen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Feb 22, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC and that you left with a new truck. It’s great to know that everything was ready for you when you returned. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new truck! Sincerely, The Robert Brogden Buick GMC Team

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