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Jimmy Stateler
123 Reviews
123 Reviews
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123 Reviews of Jimmy Stateler
October 23, 2026
I made my service appointment online 5 days ahead of time. When I arrived for my appointment, they went to check to see if they had the parts. Seems like that should have been done prior to my arrival time. When I arrived for my appointment, they went to check to see if they had the parts. Seems like that should have been done prior to my arrival. I would have been very frustrated if they didn't have the parts. Luckily they did, but probably something that needs to be considered. More
by mandjrobinson
Verified CustomerOther Employees Tagged: Matt Hoover, Lacey Pfannenstiel
October 21, 2026
Made the appointment for Saturday at 8 AM was greeted promptly at 8 AM. The car went in to get an LOF and a tire rotation. The software was also updated and it was returned to me in a timely fashion and promptly at 8 AM. The car went in to get an LOF and a tire rotation. The software was also updated and it was returned to me in a timely fashion and I was on my way with absolutely no problem. More
by lovelechr
October 18, 2026
Jimmy, my service advisor is very thorough and is always on top of the services that need to be completed. on top of the services that need to be completed. More
by beau.barnthson
Other Employees Tagged: Jimmy Carpenter
October 16, 2026
First, it was hard to get around the AI assistant to even schedule an appointment. My concern of TPM, for some reason, required a call back to me to schedule. This call took over seven days. On the day of o schedule an appointment. My concern of TPM, for some reason, required a call back to me to schedule. This call took over seven days. On the day of our appointment, we dropped our car off early. Five hours later we had not heard anything from our service manager and he wasn’t responding to any text messages we sent, so I went up in person to check on the status. To my surprise, my car had not even been looked at! All my service provider could say was I’m sorry, we are busy. May I ask what is the point of an appointment then? Now that I was in person, my car was looked at next and I waited an additional 1.5 hours in the lobby. Jimmy tried to remedy it by offering me a free oil change, but it just doesn’t make up for the extra accommodations, we had to make because we were then unable to pick up the kids from school. We had always assumed with an 830 appointment, for a job that only took an hour that it would be no problem to pick up our kids from school. The service has progressively gotten worse over the years and really has us considering not purchasing another GMC when it’s time to upgrade in the next six months. More
by mattplum
October 10, 2026
Everyone was very helpful, knowledgeable,Jimmy explained everything they did and why. My husband always took care of car matters,so since he relocated to Heaven, I am now in charge of my car. I am very conf everything they did and why. My husband always took care of car matters,so since he relocated to Heaven, I am now in charge of my car. I am very confident that Jimmy was honest with what I needed to have done. I’m very satisfied. More
by RITATHOMSON1993
October 10, 2026
Always very helpful and clearly explain what needs to be done. Were helpful in looking for warranties. done. Were helpful in looking for warranties. More
by kathi.lefert
Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel
October 10, 2026
Everything was great. Service is great also will stay with Gmc forever. I will tell all my friends and neighbors about the service. I’ve been getting a Gmc. Thank you. Service is great also will stay with Gmc forever. I will tell all my friends and neighbors about the service. I’ve been getting a Gmc. Thank you. More
by jayvoxjay
Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez
October 05, 2026
I dropped off my vehicle and they performed the work as planned and my vehicle was ready when I arrived. planned and my vehicle was ready when I arrived. More
by Gdubs57
Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel
October 05, 2026
Called them in the morning and they worked with me on getting in for an appointment even though it was somewhat of a busy day. Got everything I requested done and I was in and out pretty quick. getting in for an appointment even though it was somewhat of a busy day. Got everything I requested done and I was in and out pretty quick. More
by anthony.penman8
