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Jimmy Stateler

Overview Reviews (112) Inventory (556)

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Jimmy Stateler

Jimmy Stateler | Page 2

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

112 Reviews

Overview Reviews (112) Inventory (556)

4.9

112 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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112 Reviews of Jimmy Stateler

August 17, 2026

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Employee Rating

Here is our text about your Service Center below; Joel, I checked with the technician, and the odorant was installed properly. Something the boss asked me has the cabin air filter been changed. Joel, I checked with the technician, and the odorant was installed properly. Something the boss asked me has the cabin air filter been changed. Looking back in our history I cannot see any records where we have done that. I was not sure if this is something you do on your own or have done elsewhere. It was part of the recommended services discussed on your last oil change but was not sure if that had been done. It is like the return vent filter on your AC and Heat unit at your house. He would like to offer replacing it for free before crediting back the services, if it has not been done. -- JIMMY STATELER I thought the tech would have checked the cabin filter the first time I took the truck in for the smell. Why was this not checked the second time I brought the truck back to you? I had issues at Cable Dahmer on my truck with their tech's and not doing their jobs. This seems to be a very common thing with gmc. I will get your card credited for the service. -- JIMMY STATELER More

by 5joelnick

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Service tech

Aug 17, 2026 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Joel. We appreciate you taking the time to share your experience with us. Understanding your concerns about the cabin air filter not being checked, we want to assure you that our team strives to meet high standards in our service at Robert Brogden's Olathe Buick GMC. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to us. We're here to help and ensure your truck is running smoothly. Thank you for choosing us. Sincerely, The Robert Brogden Buick GMC Team

August 15, 2026

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They are great for oil changes, tires and general service but lacking training on technical systems but lacking training on technical systems More

by CJMDKLIMEK

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Aug 15, 2026 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We appreciate you highlighting our strengths in oil changes, tires, and general service. We understand your concerns regarding our training on technical systems and are committed to continuous improvement. If you have any specific suggestions or need assistance, please feel free to reach out to us at Robert Brogden's Olathe Buick GMC. We value your input and look forward to serving you better in the future. Sincerely, The Robert Brogden Buick GMC Team

August 10, 2026

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Outstanding, professional and courageous! !! I trust Brogden maintenance department with major service to my truck. They are quick and dependable. !! I trust Brogden maintenance department with major service to my truck. They are quick and dependable. More

by billwhitby52

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Angela Alvarez

Aug 11, 2026 -

Robert Brogden Buick GMC responded

Thank you for your review, Bill! We appreciate your trust in Robert Brogden's Olathe Buick GMC and our maintenance department. It's great to hear you find us quick and dependable for your truck's service needs. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

August 10, 2026

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Jimmy was amazing to work with! He always takes great care of me and my family! He’s the reason I keep returning! He always takes great care of me and my family! He’s the reason I keep returning! More

by DOREYSTRETCH09

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: David Blackburn, Lacey Pfannenstiel , Terry

Aug 11, 2026 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We’re thrilled to hear you had such a great experience with Jimmy at Robert Brogden's Olathe Buick GMC. It's our goal to provide excellent care for you and your family. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 10, 2026

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Deal went through quick very happy love my new GMC truck super Cruse is the best drives itself everywhere super Cruse is the best drives itself everywhere More

by MARK8CARS

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover, Lacey Pfannenstiel

Aug 10, 2026 -

Robert Brogden Buick GMC responded

Thank you for your fantastic review, Mark! We're thrilled to hear that you're happy with your new GMC truck and that you love the Super Cruise feature. At Robert Brogden's Olathe Buick GMC, we strive to make the buying experience seamless and enjoyable. We appreciate your feedback and invite you to visit us again soon! Safe travels! The Robert Brogden Buick GMC Team

August 10, 2026

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Jimmy was great as always! Quick service and fair pricing, cant beat it. Thanks brogden team! Quick service and fair pricing, cant beat it. Thanks brogden team! More

by lcm

Verified Customer

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Recommend Dealer

Yes

Aug 10, 2026 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Jimmy provided you with great service and that you found our pricing fair. We truly appreciate your support and look forward to serving you again at Robert Brogden's Olathe Buick GMC! The Robert Brogden Buick GMC Team

August 07, 2026

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Employee Rating

The repair was expensive. Jim was able to help me navigate some options to help minimize the total cost Jim was able to help me navigate some options to help minimize the total cost More

by cludwick12

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Aug 07, 2026 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Cludwick! It is great to hear that Jim was able to assist you in navigating options to help minimize the repair costs. We appreciate your understanding regarding the expense and hope to see you again at Robert Brogden's Olathe Buick GMC for any future needs. If you have any further questions or concerns, please feel free to reach out to us. The Robert Brogden Buick GMC Team

August 05, 2026

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Employee Rating

I appreciated the quick service as well as detailed explanation of what had been done. Jimmy was great! The only thing that was lacking was the AI phone system. That was very difficult to navigate explanation of what had been done. Jimmy was great! The only thing that was lacking was the AI phone system. That was very difficult to navigate and communicate with. A live person would have been much more beneficial and helpful. More

by gmeyer3

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Aug 06, 2026 -

Robert Brogden Buick GMC responded

Thank you for your feedback. It's great to hear you appreciated the quick service and detailed explanations from Jimmy at Robert Brogden's Olathe Buick GMC. We also understand your concerns regarding our AI phone system and appreciate your input. Your experience is important to us, and we will take your suggestions into consideration. We look forward to serving you again in the future. The Robert Brogden Buick GMC Team

August 03, 2026

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Employee Rating

I’m always satisfied when I come to Robert Brogden Buick GMC to get my vehicle service. The customer service and the staff is very helpful and professional. GMC to get my vehicle service. The customer service and the staff is very helpful and professional. More

by JMOORE.50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 03, 2026 -

Robert Brogden Buick GMC responded

Thank you for your review! We appreciate your kind words about our customer service and staff at Robert Brogden Buick GMC. It's great to hear that you are always satisfied with your vehicle service. We look forward to welcoming you back for your next visit! The Robert Brogden Buick GMC Team

July 31, 2026

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Employee Rating

Waiting on part to complete repair. Have done a great job keeping me updated on status. Have done a great job keeping me updated on status. More

by cludwick12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

Jul 31, 2026 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We appreciate your patience while waiting for the part to complete your repair. It's great to hear that our team at Robert Brogden's Olathe Buick GMC has been keeping you updated. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to getting your vehicle back to you soon! The Robert Brogden Buick GMC Team

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