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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel | Page 2

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Lacey Pfannenstiel

April 15, 2026

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Employee Rating

It was quick and easy. I appreciate them calling me after the service to confirm everything was good. More

by luucas.barbosa98
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Carpenter, Matt Hoover, Jimmy Stateler

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Apr 15, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Lucas! We’re thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was quick and easy. We appreciate your feedback and are glad our follow-up call helped ensure everything was satisfactory. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 11, 2026

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Quick service, comfortable chairs. Couldn’t ask for more. 10/10 would recommend to anyone. More

by traver.r.ricke
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Yes
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Apr 14, 2026

Robert Brogden Buick GMC responded

Thank you for your fantastic review, Traver! We’re thrilled to hear that you enjoyed our quick service and comfortable chairs at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to welcoming you back in the future! The Robert Brogden Buick GMC Team

April 09, 2026

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Excellent service every time I’m here! ! Every employee was polite and competent in getting the job done!! More

by KRISTICOLGAN
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Apr 10, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Kristi! We truly appreciate you taking the time to share your experience at Robert Brogden's Olathe Buick GMC. It’s wonderful to hear that our team provided you with excellent service. We look forward to welcoming you back on your next visit! The Robert Brogden Buick GMC Team

April 06, 2026

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Lacey Pfannenstiel and David Blackburn always take great care of me. Two of the three main reasons I deal with Robert Brogden's. More

by Dct8689
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 06, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about Lacey and David. It's fantastic to hear that they have provided you with excellent service. We look forward to continuing to take great care of you at Robert Brogden's Olathe Buick GMC. See you next time! Sincerely, The Robert Brogden Buick GMC Team

April 02, 2026

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The service provider was friendly and the service was quality. Services that weren't needed were not pushed. More

by FERRET_PRINCESS
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Recommend Dealer
Yes
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Apr 02, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our friendly service and that you appreciated the quality of service at Robert Brogden's Olathe Buick GMC. We always strive to provide honest and considerate service to our customers. Our team hopes to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 28, 2026

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Lacey Pfannenstiel is an outstanding GMC advisor who truly goes above and beyond for customers. She’s knowledgeable, professional, she took the time to explain the details of the services being performe More

by Alfarod
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Recommend Dealer
Yes
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Apr 01, 2026

Robert Brogden Buick GMC responded

Thank you for your review! We appreciate your feedback about Lacey and are glad to hear she provided you with such outstanding service at Robert Brogden's Olathe Buick GMC. It's great to know that your experience was smooth and stress-free. We look forward to welcoming you back for all your future service needs! The Robert Brogden Buick GMC Team

March 28, 2026

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All’s Well that ends well. Lacey is a superstar that helped work through a few hiccups and got my repairs completed as promised. More

by DBWILLIS50
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Recommend Dealer
Yes
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Apr 01, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! It's great to hear that Lacey provided you with exceptional service and helped resolve any issues during your repair process. At Robert Brogden's Olathe Buick GMC, we strive to ensure our customers have a great experience. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 26, 2026

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Employee Rating

Great experience…They got me in…Fixed the problem and got me back on the road. More

by DLKLING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler

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Mar 26, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC and that we were able to get you back on the road quickly. The Robert Brogden Buick GMC Team

March 24, 2026

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Employee Rating

Great service and communications and help with warranty repairs. Always a great experience! Lacey was great to work with and was great with communications! More

by WMSCOPP
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Recommend Dealer
Yes
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Mar 25, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re delighted to hear that you had a great experience at Robert Brogden's Olathe Buick GMC and that Lacey provided exceptional service and communication during your warranty repairs. Your encouraging words mean so much to us, and our team looks forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 17, 2026

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Quick, courteous and friendly. Was in and out with-in the hour! Arrived early and left early! More

by Brat1502
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Recommend Dealer
Yes
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Mar 18, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re pleased to hear that you had a quick and friendly experience at Robert Brogden's Olathe Buick GMC. It's great to know we could get you in and out efficiently. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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