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Lacey Pfannenstiel
Lacey Pfannenstiel at Robert Brogden Buick GMC

Lacey Pfannenstiel | Page 4

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Lacey Pfannenstiel

February 18, 2026

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The did a great job with timely service, a nice loaner and excellent communication on the work done. More

by bpgardy
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Service Time
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Recommend Dealer
Yes
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Feb 18, 2026

Robert Brogden Buick GMC responded

Thank you for your positive feedback! It's wonderful to hear that you had a great experience with our timely service, loaner vehicle, and communication at Robert Brogden's Olathe Buick GMC. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

February 16, 2026

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Was in and out quickly. Lacey was very pleasant to work with and I appreciated the service. More

by joebourne20
Recommend Dealer
Yes
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Feb 16, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Joe! We're delighted to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It's wonderful to know that Lacey provided you with pleasant service and made your visit quick and efficient. We look forward to seeing you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 14, 2026

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It was a pleasure working with Ryan for my new truck purchase. Answered all my questions and got me taken care of. Will be back for my next purchase. More

by 77chevy
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Ryan O'Connor

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Feb 14, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience working with Ryan during your new truck purchase at Robert Brogden's Olathe Buick GMC. We appreciate your trust in us, and we look forward to assisting you again in the future. Safe travels in your new truck! Sincerely, The Robert Brogden Buick GMC Team

February 12, 2026

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Excellent customer service. GMC dealer by my house but I drove 45 minutes to Robert Brogden. More

by TOMTOM812003
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Feb 12, 2026

Robert Brogden Buick GMC responded

Thank you for your kind words, Tom! It’s wonderful to hear that you chose to drive 45 minutes to visit us at Robert Brogden's Olathe Buick GMC for our customer service. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 10, 2026

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Employee Rating

Lacey was great. Met the scheduled appointment expectations exactly. On my way in just over an hour. More

by LONGL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover , Cedric Mayberry

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Feb 11, 2026

Robert Brogden Buick GMC responded

Thank you for your feedback! We’re glad to hear that Lacey met your expectations and that your visit to Robert Brogden's Olathe Buick GMC was efficient. We look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

February 07, 2026

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Lacey potentially saved me money by informing me that the service I might need (wheel alignment) would be included in a needed service ( to get new tires ), so she advised me to wait and just schedule the t More

by yyball1999
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry

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Feb 07, 2026

Robert Brogden Buick GMC responded

Thank you for your thoughtful review! We're glad to hear that Lacey provided you with valuable advice regarding your wheel alignment and tire replacement at Robert Brogden's Olathe Buick GMC. It's our goal to ensure our customers make the best decisions for their vehicles. We appreciate your feedback and hope to see you again for your tire service! Sincerely, The Robert Brogden Buick GMC Team

February 01, 2026

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Employee Rating

Dealing with the service department at Brogden is always an easy experience. Matt and everyone who works there are top notch and treat you with respect. More

by t.hansen68
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Hoover

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Feb 02, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re delighted to hear that your experiences with our service department at Robert Brogden's Olathe Buick GMC have been easy and respectful. Matt and the team work hard to provide top-notch service, and your feedback truly means a lot to us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

January 20, 2026

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Best I have ever delt with Jimmy carpenter went above and beyond the whole experience went 100% better than I ever thought More

by CHRISTOP8031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrie Horton, Jimmy Carpenter, Matt Hoover, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Jan 20, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Christop! We're thrilled to hear that your experience with Jimmy at Robert Brogden's Olathe Buick GMC exceeded your expectations. We take pride in providing exceptional service, and it's great to know that Jimmy went above and beyond for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 10, 2026

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Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. More

by greggpfister
Recommend Dealer
Yes

Other Employees Tagged: David Blackburn, Matt Hoover, Angela Alvarez, Jimmy Stateler , Cedric Mayberry, Katie Terry

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Jan 10, 2026

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

January 07, 2026

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Employee Rating

Great group of people. Fast and easy. In and out in minutes. They have been my preferred GMC dealer for over 20 years. More

by MMORRISON239
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Levin, Jimmy Carpenter, Jimmy Stateler

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Jan 08, 2026

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a fast and easy experience at Robert Brogden's Olathe Buick GMC. It's fantastic to know that we've been your preferred GMC dealer for over 20 years. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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