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Lacey Pfannenstiel

Overview Reviews (14) Inventory (487)

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Lacey Pfannenstiel

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Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.8

14 Reviews

Overview Reviews (14) Inventory (487)

4.8

14 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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14 Reviews of Lacey Pfannenstiel

April 13, 2025

Dealership Rating

Employee Rating

The process used by the dealership to return the vehicle after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that interior seats and floor mats are kept clean.by protective covers while in service. More

by dbeckwith38

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your recent experience at Robert Brogden's Olathe Buick GMC! We are pleased to know that you found our vehicle return process exceptional and appreciated the attention to detail in keeping your vehicle clean during service. Your feedback means a lot to us, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 10, 2025

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Employee Rating

Easy to make appointment and get right in. Work was done as described and timely Work was done as described and timely More

by TERANN7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that you found it easy to make an appointment and that the work was completed in a timely manner at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 07, 2025

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Employee Rating

Great service. Todd did a great job taking care of all my needs and the communication was on point. Todd did a great job taking care of all my needs and the communication was on point. More

by davblackburn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Todd Kelly, Cedric Mayberry, Matt Hoover, Tricia Hecker

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Apr 08, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you received great service from Todd at Robert Brogden's Olathe Buick GMC. Clear communication is so important to us, and we're glad to know we met your needs. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

April 03, 2025

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Employee Rating

Always quick, friendly and reliable. Couldn’t ask for more professional service or more accommodating advisors and technicians. Couldn’t ask for more professional service or more accommodating advisors and technicians. More

by mrmoore11546

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Todd Kelly, Cedric Mayberry, Matt Hoover, Tricia Hecker

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Apr 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the quick, friendly, and reliable service you received at Robert Brogden's Olathe Buick GMC. Our team is dedicated to providing the best experience possible, and it's great to hear that our advisors and technicians met your expectations. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

April 02, 2025

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Employee Rating

Lacey was very professional and they got the vehicle out when promised. It was very busy and the waiting room was full so this was appreciated. when promised. It was very busy and the waiting room was full so this was appreciated. More

by TROYAVANT11

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Apr 03, 2025 -

Robert Brogden Buick GMC responded

Thank you, Troy, for your wonderful review! We're thrilled to hear about your positive experience at Robert Brogden's Olathe Buick GMC. It's great to know that our team provided you with professional service and timely delivery, even during a busy time. We appreciate your feedback and look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

March 31, 2025

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Employee Rating

I’m very happy with my experience at Brogden. Everyone was professional and helpful. From the sales people to the financial gal we were treated with good humor and respect. There were a few probl Everyone was professional and helpful. From the sales people to the financial gal we were treated with good humor and respect. There were a few problems that arose but they were taken care of in good order. It was a pleasure doing business with them Thanks Nancy Gauert More

by nhgauert

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Terrie Horton, Sam Skid , Logan. He was great and did most of the work

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Apr 01, 2025 -

Robert Brogden Buick GMC responded

Thank you, Nancy, for your wonderful review! We’re thrilled to hear that you had a positive experience at Robert Brogden's Olathe Buick GMC. It’s great to know our team impressed you with their professionalism and respect. We appreciate your understanding regarding the issues that arose and are glad they were handled promptly. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

March 28, 2025

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Employee Rating

Lacey was organized, competent and clearly explained the services she offered and why they were necessary. services she offered and why they were necessary. More

by hallja13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 28, 2025

Dealership Rating

Employee Rating

Lacey was organized, competent and clearly explained the services she offered and why they were necessary. services she offered and why they were necessary. More

by hallja13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive review! We're glad to know that Lacey provided you with organized and clear service at Robert Brogden's Olathe Buick GMC. Our team strives to offer the best experience possible, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

March 25, 2025

Dealership Rating

Employee Rating

Lacey is an informed service consultant and very knowledgeable. I had a great experience working with her. knowledgeable. I had a great experience working with her. More

by michelernauta

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 26, 2025 -

Robert Brogden Buick GMC responded

It is wonderful to hear that Lacey was able to provide you with a great experience! We really appreciate this feedback and we will share it with her. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

March 22, 2025

Dealership Rating

Employee Rating

Very professional, not pushy. I would recommend this business to all who is looking to buy new or use. Thanks Brogdens GMC I would recommend this business to all who is looking to buy new or use. Thanks Brogdens GMC More

by ewms7524

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Paul Levin, Todd Kelly, David Blackburn, Cedric Mayberry, Matt Hoover, Tricia Hecker

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Mar 24, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We're glad to hear you had a positive experience at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us, and we appreciate your support. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again! Sincerely, The Robert Brogden Buick GMC Team

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