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Lacey Pfannenstiel

Overview Reviews (61) Inventory (436)

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Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

61 Reviews

Overview Reviews (61) Inventory (436)

4.9

61 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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61 Reviews of Lacey Pfannenstiel

October 02, 2025

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Employee Rating

Great customer service, great teamwork! Service is prompt as soon as I pull in, check in prompt and so is finished work Service is prompt as soon as I pull in, check in prompt and so is finished work More

by pegesue

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Oct 02, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback about the great customer service and teamwork at Robert Brogden's Olathe Buick GMC. It's wonderful to hear that you experienced prompt service from check-in to completion. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 02, 2025

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Employee Rating

The service was exceptional Oil change was done at the time scheduled. No waiting around for hours as I have experienced at other dealerships time scheduled. No waiting around for hours as I have experienced at other dealerships More

by randall.p.ard

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Blackburn

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Oct 02, 2025 -

Robert Brogden Buick GMC responded

Thank you, we truly appreciate your kind words, Randall! We're thrilled to hear that your oil change was completed promptly and that you had an exceptional experience at Robert Brogden's Olathe Buick GMC. We strive to provide efficient service and a great experience for our customers. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

September 26, 2025

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Quick in and out and changed oil and other fluids that were needing changed. Friendly and easy appt set up. were needing changed. Friendly and easy appt set up. More

by Allison N

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Allison! We're thrilled to hear that you had a quick and efficient experience with us at Robert Brogden's Olathe Buick GMC. Our team strives to provide friendly service and make appointment setups as easy as possible. We look forward to seeing you again for your next service! Sincerely, The Robert Brogden Buick GMC Team

September 22, 2025

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Employee Rating

They made it simple and easy to get in and out. No issues what so ever. No issues what so ever. More

by Bmonz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Sep 22, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was simple and easy. We strive to provide a hassle-free process for all our customers. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

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Employee Rating

First service on my new GMC Canyon. It was excellent! Both Lacey and Katie were so pleasant to work with. It was excellent! Both Lacey and Katie were so pleasant to work with. More

by qsnacks

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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Sep 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that your first service on your new GMC Canyon went so well and that Lacey and Katie provided you with excellent service. We appreciate your kind words and hope to see you again at Robert Brogden's Olathe Buick GMC for your future needs! Sincerely, The Robert Brogden Buick GMC Team

August 23, 2025

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This dealership goes above and beyond with every aspect of buying a car. I am a returning customer and that is for a reason. They listen to what u want and help u find. They want u to be happy with your pu of buying a car. I am a returning customer and that is for a reason. They listen to what u want and help u find. They want u to be happy with your purchase. The process is very pleasant and quick considering other dealer experiences we have had. They take car of u from buying to the all service and then the circle again of when u buy your next one. Very exceptional. Great job Brogden. Keep up your style. More

by Carlandtracy

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Levin, Jimmy Carpenter, David Blackburn, Angela Alvarez

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Aug 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Carl and Tracy! We truly appreciate your loyalty as a returning customer and are thrilled to hear about your positive experience at Robert Brogden's Olathe Buick GMC. It's our goal to ensure you find exactly what you want and to provide exceptional service throughout the entire process. We look forward to assisting you again in the future and appreciate your support. Great to hear you’re happy with your purchase! Sincerely, The Robert Brogden Buick GMC Team

August 23, 2025

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Employee Rating

Jimmy Statler was absolutely wonderful in every aspect of helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the t helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the timeframe that was set up for my expectation. Kudos all the way around! More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Matt Hoover, Angela Alvarez, Jimmy Stateler, Katie Terry

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Aug 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Jimmy! We’re thrilled to hear that Jimmy was able to make your service experience at Robert Brogden's Olathe Buick GMC such a positive one. His knowledge and great communication truly shine, and we’re lucky to have him on our team. We sincerely appreciate your kind words and look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

August 16, 2025

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Employee Rating

Diagnostic information was relayed accurately and honestly. While there for repair, recall information was checked proactively and resolved in a well-coordinated manner. Lacey made all this as easy a honestly. While there for repair, recall information was checked proactively and resolved in a well-coordinated manner. Lacey made all this as easy as possible for us. Lacey is amazing! More

by big622

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you had a positive experience with Lacey at Robert Brogden's Olathe Buick GMC. It's great to know that our team was able to relay diagnostic information accurately and handle your recall efficiently. We truly appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 14, 2025

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Employee Rating

Great job, attentive, fast and great customer service. No complaints and would highly reccomend to others. No complaints and would highly reccomend to others. More

by JSIDES8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 15, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot, and we look forward to serving you and your friends in the future! Sincerely, The Robert Brogden Buick GMC Team

August 01, 2025

Dealership Rating

Employee Rating

Great Customer Service last minute oil change they make it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they made it happen.Will be back More

by johndaguanno

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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Aug 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, John! We're glad to hear that we could accommodate your last-minute oil change and provide you with great customer service at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

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