Kim Wolfram
Kim Wolfram at Klaben Ford Lincoln

Kim Wolfram

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
1,095 Reviews

I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222

Dealership Experience

16 yrs, 8 mos

Industry Experience

39 yrs, 7 mos

5.0

1,095 Reviews

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1095 Reviews of Kim Wolfram

September 04, 2025

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Employee Rating

Always friendly, explains each service call in detail. Quick to start service on car on each visit More

by Gmorr16
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Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

August 30, 2025

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I was disappointed that it took over 24 hours to complete a short recall service on my car. I had to miss work and call family for a ride. It was incredibly inconvenient and unprofessional to force me to sch More

by SARAHURBANK
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Recommend Dealer
No
Aug 31, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback, as well as the positive marks left for Kim. We realize the huge level of value it provides to us and share it with our entire team. We then reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. After reading your comments it was clear we let you down in resolving your repair concerns in a timely fashion and failed to provide the level of experience you deserve. We are better than this and I apologize for the inconveniences created as a result. No excuses. It was a pleasure meeting you over the phone and I appreciate both your time in sharing additional insight and giving us the opportunity to make right a situation we obviously created. As discussed, we look forward to future visits and restoring your full confidence in us and showing you through actions and words our customer first culture. Thank you again for your honest feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

August 28, 2025

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The service provided by Kim Wolfram is one of the main reasons I purchased my 2nd Ford Ranger from Klaben Ford . More

by blwhend
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Recommend Dealer
Yes

August 28, 2025

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The great service I receive from Klaben Ford is the reason I keep coming back over the last 20+ years. Everyone that works here treats you like you’re their best and only customer. More

by nickj44224
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Recommend Dealer
Yes

August 28, 2025

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I am very please with the service I get when taking my Lincoln to Klaben. Kim is wonderful. Chip is always a pleasure when he is picking up and delivering my vehicle. More

by strshyn1
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Recommend Dealer
Yes

Other Employees Tagged: Chip Orinsby

August 27, 2025

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Had my oil changed and tires rotated yesterday at Klaben Ford Lincoln. My advisor is Kim. She is the greatest. Explains everything. Never tries to sell you anything you do not need. Keeps you updated on More

by Lincoln
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Recommend Dealer
Yes

August 26, 2025

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Kim is great. I totally trust her with my vehicles. If she says a service needs done, I do it. More

by Jabreznak
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Recommend Dealer
Yes
Sep 03, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent service experience and for the positive comments left for Kim. We reflect on and then take back to our team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. I appreciate you taking the time with me on the phone and for the additional insight you shared as well. As we discussed, we could have done a little better in setting expectations in this case and will take steps to improve moving forward. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on that trust you comment on in your review. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

August 21, 2025

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Though & great service every time I’m there. Always on top of what I need replaced or looked at. More

by Sandy
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn

August 20, 2025

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High More

by fairyrain826
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Recommend Dealer
Yes

August 19, 2025

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David and Klaben have been wonderful to deal with. There was never any sort of pressure, it was the smoothest, easiest car buying experience and they have definitely earned our business. More

by Lindaashley498
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Recommend Dealer
Yes

Other Employees Tagged: David Mitchell, Justin Fisher

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