My Sierra Honda service writer, Kevin Eng, handled my
2020 Honda Odyssey service appointment with ease. Kevin gave me an accurate estimate, explained exactly which services would be performed, answered a
2020 Honda Odyssey service appointment with ease. Kevin gave me an accurate estimate, explained exactly which services would be performed, answered all my questions, and kept me informed. I needed my car by a particular time, and Kevin worked with the service technicians to make it happen. I really appreciate Kevin's attention to my scheduling and quality needs. I love SIERRA HONDA!
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by LilyS
Aug 03, 2022 -
Sierra Honda responded
Lily,
Thank you so much for your wonderful review! It is our pleasure to serve you, and we are pleased that Kevin could get your automotive needs swiftly resolved. Offering quality and efficient service is always our goal, and we will certainly provide you with nothing less in the future! Take care!
Aug 03, 2022 -
LilyS responded
It's easy to send a compliment well deserved. :-)
They were prompt, straightforward, and helpful; had a
seating space outside and had the option to call up a driver while waiting.
seating space outside and had the option to call up a driver while waiting.
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by A. Vest
Jul 20, 2022 -
Sierra Honda responded
Thank you so much for your positive review! We are happy to hear that our team could provide you with a smooth and efficient experience. It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs!
Excellent service provided by Kevin Eng!
When I checked in, he gave me a very accurate approximate time as to when my car would be ready!
When I checked in, he gave me a very accurate approximate time as to when my car would be ready!
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by Mario Vasquez
Jul 20, 2022 -
Sierra Honda responded
Mario,
We are so glad that Kevin provided you with quality and efficient service! It is our pleasure to serve you and your automotive needs in any way possible! We wish you the safest of travels- on behalf of the entire team!
Good service and excellent hard working staff.
Love to use this service station for all types of services.
Love to use this service station for all types of services.
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by Azmath
Jul 28, 2022 -
Sierra Honda responded
Thank you for taking the time to leave us this positive review! If there is anything that we can do to earn a higher rating, please be sure to let us know! We greatly appreciate your business, and we wish you the safest of travels until we meet again!
I am finding the Sierra Honda service is improving.
I bought my HRV 2018 and started going to this Sierra for any problems/maintenance. Old experiences (twice) for oil changed and others, I drove off a
I bought my HRV 2018 and started going to this Sierra for any problems/maintenance. Old experiences (twice) for oil changed and others, I drove off and found maintenance light was still on. Geezz, I drove back again to Sierra. At this time of service, Kevin Eng who assisted me was helpful and friendly. Due to his friendliness, I ended up getting him a caramel machiatto, Starbucks. (his favorite).
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by lydiasmith424
Jul 12, 2022 -
Sierra Honda responded
Lydia,
Thank you so much for your wonderful review. We are always striving to better our service and our dealership, and we are pleased to hear that our efforts have met your satisfaction during your recent visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!
Kevin Eng has consistently provided outstanding service
for my Honda Accord for years. He is always upbeat and helpful in answering all my questions.
for my Honda Accord for years. He is always upbeat and helpful in answering all my questions.
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by LLW
Jul 12, 2022 -
Sierra Honda responded
Thank you for leaving Kevin this 5-star review! We are pleased that he could consistently provide you with the top-quality service that you so much deserve. Your safety and satisfaction are our utmost priorities. Please drive safely, and be sure to give us a call if you ever have any further questions or concerns!
Was having trouble with my car not starting up
consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arran
consistently. Had been putting off bringing it in for about a month and am glad I finally came in. Kevin was great to work with and was able to arrange Lyft rides to take me to and from the service center. Turns out the repair was also covered under my warranty. The Monrovia dealership was a bit further away than I'd typically go, but glad I did.
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by jordyjordyjordys
Jul 12, 2022 -
Sierra Honda responded
Thank you for taking the time to leave us this 5-star review. We are so glad that Kevin could put you at ease and get your automotive needs taken care of. It is our pleasure to serve you; Please be sure to give us a call if you ever have any further questions or concerns in the future!
We have known Kevin Eng for over 15 yrs.
and he is always nice , excellent and dependable to take care of our car needs.
and he is always nice , excellent and dependable to take care of our car needs.
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by taggyemma
Jul 07, 2022 -
Sierra Honda responded
Thank you for leaving Kevin this 5-star review! We are delighted to hear that he continually takes great care of you and your automotive needs! Offering quality and reliable service is so important to us, and Kevin and the team will certainly provide you with nothing less in the years to come. We wish you the safest of travels until we meet again!
Sierra Honda of Monrovia has always exceeded in customer
service. They make sure that their customers are well taken care of.
service. They make sure that their customers are well taken care of.
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by AJmom23kids
Jun 29, 2022 -
Sierra Honda responded
Thank you so much for your wonderful review! Your safety and satisfaction are of the utmost importance to us, and we will certainly provide you with nothing less than the same quality service in your visits to come. Please drive safely, and do not hesitate to let us know how our team may serve you again!
Have always had good experiences at Sierra Honda ,but
this time was above and beyond. Have continuously purchased Hondas since 1989 and saved almost $5,000 dollars on an engine rehaul with the customer l
this time was above and beyond. Have continuously purchased Hondas since 1989 and saved almost $5,000 dollars on an engine rehaul with the customer loyalty program. Kevin Eng was my advisor,excellent,excellent service. Will be buying my next car ,for sure,at Sierra Honda. Put my faith back in good business and excellent service
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by Irma
Jun 29, 2022 -
Sierra Honda responded
Irma,
Thank you so much for your wonderful review! We are so appreciative of your continued business, and we are thrilled that we could consistently provide you with the quality service that you so much deserve. We couldn't be more pleased to hear of your kind word and satisfaction. Please drive safely, and do not hesitate to let us know how Kevin and the team may serve you again!
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