Kevin Eng | Page 13

Sierra Honda responded

Thank you for your honest review, Brittany. Our service team hopes to welcome you back so we can provide an even better service experience for your next visit.

Sierra Honda responded

Thank you kindly for your wonderful rating! We are always striving to provide the best service possible and would look forward to the opportunity to be of service to you for more time to come. We assure you we will always deliver a great service experience.

Sierra Honda responded

Your review highlighting Kevin for being the best service provider is such an honor for us, thank you for writing to us! We are available to lend a helping hand if you need our services again in the future.

Sierra Honda responded

Mason, We're delighted to hear that our team made you feel welcomed and well taken care of throughout your visit. Providing professional guidance and going the extra mile for every customer is the standard we hold ourselves to, and it's wonderful to know that came through in your experience. We look forward to welcoming you back!

Sierra Honda responded

Ricky, It's always especially meaningful to hear that multiple members of our team contributed to a great experience. Luis, Tom, and Edgar each work hard to make sure every customer is taken care of and knowing that came through from start to finish means a lot to us. We'll be sure they all see this, thank you again!

Sierra Honda responded

Thank you for giving us another chance and for sharing this experience. We sincerely apologize for the frustration your previous visit caused, that is not the standard we hold ourselves to. We're truly glad Kevin was able to restore your confidence in our service department with his friendly, attentive, and thorough approach. Knowing you left satisfied and with a direct point of contact for future visits means a great deal to us. We'll make sure Kevin receives your well-deserved recognition and we look forward to welcoming you back!

Sierra Honda responded

Thank you for your feedback. We’re glad Kevin took the time to understand your needs and provide the support that was most helpful to you.

Sierra Honda responded

Thank you for your continued loyalty to Sierra Honda of Monrovia! Maintaining a complete and consistent service history with us is a smart approach and we're glad to be your trusted home dealership for all your service needs. We look forward to continuing to take great care of both you and your vehicle for many miles to come!

Sierra Honda responded

Thank you for your feedback. We’re so glad your service was completed on time as promised and that our agent provided professional and helpful assistance.

Sierra Honda responded

Kristine, Thanks for the fantastic review! We’re thrilled Kevin’s clear explanations and detailed service keep you coming back to work with him!