Keven Umana

The experience was great overall. I first reached out online while searching for options for my in-laws, and Daniel not only replied back very quickly but was able to answer all of my I first reached out online while searching for options for my in-laws, and Daniel not only replied back very quickly but was able to answer all of my questions via call and text which helped made things much easier! I appreciated that he took the time to say hi in person and thank us for the purchase when things were finalizing. Keven and John were also both very kind and thorough, and the whole process was quick and easy! More

by Alham Ahmadzai Verified Customer Verified Customer

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I had a positive experience at this dealership! Everyone was helpful and I never felt pushed into anything. Everyone was helpful and I never felt pushed into anything. More

by ellie.a.wilson Verified Customer Verified Customer

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Keven is fantastic, I cannot recommend him enough. He is very professional, attentive and thorough. This is my second lease going through VW Medford and using Keven. The entire process was very smooth He is very professional, attentive and thorough. This is my second lease going through VW Medford and using Keven. The entire process was very smooth and fast, I was able to trade in my old vehicle and drive off with my new one within hours the same day. During what can be a stressful time, Keven makes the entire process so easy. He is very kind and caring as well, which makes for a positive experience. He is fantastic at his job and I cannot thank Keven and the VW Medford team enough. I would recommend him to anyone looking to purchase or lease a car. More

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Wonderful experience from first talking to the internet manager to actually test driving and leasing my car with car sales man Keven. manager to actually test driving and leasing my car with car sales man Keven. More

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Quick and efficient. Great price. Not to much pressure on extras. Took only 1 hour,, two rounds to agree on price. Great price. Not to much pressure on extras. Took only 1 hour,, two rounds to agree on price. More

by WON.KIM.S Verified Customer Verified Customer

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I have been having my car serviced yearly with this dealership for 6 years already, and I always have a positive experience there. The guys in the service centre are so nice and so friendly. I truly be dealership for 6 years already, and I always have a positive experience there. The guys in the service centre are so nice and so friendly. I truly believe that they are looking out for my best interests and not trying to take advantage of me (I am not being the most auto savvy person). I am going to buy another VW after my Jetta dies because I know I will be in good hands. Thanks Dan, Frank & team! More

by tgranner Verified Customer Verified Customer

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I love the car and appreciate the help I received. Fair price and Keven was very helpful. Fair price and Keven was very helpful. More

by jxhuveli Verified Customer Verified Customer

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This is the 2nd VW I have bought from Colonial and Keven, has been my sales rep both times. He is friendly and always happy to help find the right vehicle for the right price and answer any question I have. has been my sales rep both times. He is friendly and always happy to help find the right vehicle for the right price and answer any question I have. I would not go to any other VW dealership to buy. And their service department is also top notch More

by gmahoney11 Verified Customer Verified Customer

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Keven was polite and took his time with me when I was looking at the Taos. He made the purchase process go very smothly. I was able to think without feeling pushed to make a decision. He took his time looking at the Taos. He made the purchase process go very smothly. I was able to think without feeling pushed to make a decision. He took his time explaining the instrumental panel and computer screen which was a serious request of mine. He displayed patience when I would ask questions again for clarification. Keven also assured me to call him or come to the office anytime with further questions. This was a huge decision for me because I was changing vehicles after 21 years with the same car. Keven was enjoyable to deal with in which I was able to release some steam during the process when we could joke here and there during our meetings and test drives. He is an admirable auto dealer I would recommend to anyone. More

by JILLMAYBERRY Verified Customer Verified Customer

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I was nearing the end of my current VW lease and was planning on buying out the lease and keeping the car. I was apprehensive to visit Colonial VW, as I had visited back in 2020 when exploring options f planning on buying out the lease and keeping the car. I was apprehensive to visit Colonial VW, as I had visited back in 2020 when exploring options for my first lease. At that time I did not love the overall experience. When I went in this last week, I was helped by Keven Umama, who looked at several different options with me. It was totally unexpected but I ended up in a newer and improved model of my car as Keven was able to get me a great deal on a new lease. The process of swapping out cars/ leases was extremely easy and I had to do minimal work on my end as they took care of pretty much everything including registration. I am planning on getting my lease services done at this dealership and I will likely choose to work with them again when my current lease expires. More

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