Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
210 Reviews
4.8

210 Reviews

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210 Reviews of Frank DaSilva

September 24, 2026

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Employee Rating

My Taos had a recall. They were very quick with that work, and I asked them to check the oil because we were not due for an oil change and we were getting the ready for an More

by mes028
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 24, 2026

Colonial Volkswagen of Medford responded

Our service team was happy to complete the recall on your Taos quickly and top off your oil when you asked. Knowing that this efficient service met your needs means a lot to us. Thank you for the five-star rating! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 21, 2026

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Frank was incredibly clear and communicative through significant repairs to our car. He went above and beyond to provide incredible customer service. He helped us understand the urgency and work with us More

by grace.galvin
Service Price Transparency
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Recommend Dealer
Yes
Sep 21, 2026

Colonial Volkswagen of Medford responded

Your note about Frank’s clear communication reflects how our service department aims to keep you informed at every step. Hearing that he helped you understand the urgency and feel confident in your Volkswagen Tiguan again means a lot to our team. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 19, 2026

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Excellent service with detailed and transparent communication on the status of my vehicle and plans, with costs, to make recommended repairs and servicing. More

by Juno
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Paul Lazzaro, Frank DiCostanzo , Stephanie Trevisone

Sep 19, 2026

Colonial Volkswagen of Medford responded

Thanks so much for the five-star rating and your kind words. Knowing our transparent updates on the status and costs of recommended repairs for your Jetta GLI were helpful means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 18, 2026

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A very professional dealership and group. A place to go that I have never had a problem or negative experience with. There’s a new management team of Kevin and Ray. They make everything very More

by Steven A
Sales Price Transparency
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Recommend Dealer
Yes
Sep 19, 2026

Colonial Volkswagen of Medford responded

Your note about our transparent and straightforward approach is truly encouraging. Hearing that the purchase of your Volkswagen Jetta was simple and clear means a great deal to our team. Ray and Paul appreciate your trust and are here whenever you need anything. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 16, 2026

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Kind and attentive staff - they had me out of there quickly and they explained everything clearly More

by djcphilosophy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 16, 2026

Colonial Volkswagen of Medford responded

Our service team appreciated the opportunity to care for your Volkswagen Jetta and get you back on the road quickly. Knowing our attentiveness and clear explanations met your expectations means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 15, 2026

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The service has always been exceptional. . . from the time we drop off our car to pickup - very friendly and professional. More

by LISAHALEY60
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Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Frank DiCostanzo

Sep 15, 2026

Colonial Volkswagen of Medford responded

We’re glad the service on your Volkswagen Taos has been consistently friendly and professional from drop-off to pick-up. Knowing you found our service exceptional every visit means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 05, 2026

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The dealer is always quick, friendly and effective. I will return for all my service needs. More

by LGLOVELAND
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 05, 2026

Colonial Volkswagen of Medford responded

Knowing that our quick, friendly, and effective service met your expectations is rewarding. We look forward to helping with your Volkswagen ID.4’s future service needs. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 04, 2026

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They are trying to make improvements responding to calls to the service department. Once in they are good. More

by SCANES
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2026

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 03, 2026

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I feel so confident to bring my car to the location love it and take care on my car really well More

by antoniojg0927
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo, Eric Sanders , Stephanie Trevisone

Sep 03, 2026

Colonial Volkswagen of Medford responded

We’re glad you feel confident bringing your Volkswagen Taos to our service department. Hearing that our team cares for your Taos so well means a lot to us. Thank you for the five-star rating. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 01, 2026

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Employee Rating

My car was repaired and ready for pick up on the expected date. Jeff was very helpful, and the service was much less expensive than I expected it to be. More

by kerriganjulianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 01, 2026

Colonial Volkswagen of Medford responded

Your note about receiving your Volkswagen Jetta on the promised date and at a lower cost truly underscores our commitment to efficient, value-driven service. Our service team is pleased we could complete the repair on schedule and save you money. Your kind words and five-star rating mean a lot to our service department. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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