Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 2

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
210 Reviews
4.8

210 Reviews

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210 Reviews of Frank DaSilva

September 01, 2026

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Employee Rating

Congratulations to a fabulous hardworking persons . I respect their professionalis. I encourage you to work like that. Congratulations again. More

by AMBROISAX
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Sep 01, 2026

Colonial Volkswagen of Medford responded

We're glad our team's dedication and professionalism met your expectations during the service on your Volkswagen Atlas Cross Sport. Knowing you respect our hard work means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 11, 2026

Dealership Rating
Employee Rating

Professional, courteous, great communication, and very helpful. I enjoyed my experience and will return when my car needs future servicing. More

by mcarthur0
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Aug 11, 2026

Colonial Volkswagen of Medford responded

We’re glad our team could provide professional and courteous care and keep you well-informed during your Volkswagen Atlas service. Your decision to return for future servicing means a great deal to our team. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 06, 2026

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I had a great experience during my recent service visit. Sean was awesome to work with—attentive, professional, and clear throughout the process. Everything was handled quickly and smoothly. Highly recommen More

by dlprescod1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Aug 06, 2026

Colonial Volkswagen of Medford responded

Knowing that you found every step of your Tiguan’s service smooth means a lot to our service team. Our team is pleased we could keep you informed throughout and complete every task quickly. Your recommendation is greatly appreciated, and we look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 06, 2026

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Employee Rating

I needed a tire repaired quickly and they were able to accomodate me. Everything was completed quickly and pricing was great..! More

by sredding0
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Daniel

Aug 06, 2026

Colonial Volkswagen of Medford responded

Your mention of fast turnaround and fair pricing highlights our service department’s commitment to efficiency and value. It’s gratifying to know we could accommodate your Prologue’s tire repair promptly. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 05, 2026

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Employee Rating

Service is prompt and the team professional and helpful. I do come back because of the service and kindness More

by federicoeramo08
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Aug 05, 2026

Colonial Volkswagen of Medford responded

Knowing that our service felt prompt and our team came across as professional and helpful means a lot to us. Thank you for choosing us again and for highlighting the kindness you experienced. Our team is pleased we could service your Volkswagen Tiguan with the attention you value. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 05, 2026

Dealership Rating
Employee Rating

A huge thank you to Service Manager Frank DiCostanzo! Frank was outstanding — he listened carefully to my concerns, explained everything clearly without any pressure, and made sure the work was completed More

by S.PRESTO
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Aug 05, 2026

Colonial Volkswagen of Medford responded

Knowing that Frank’s attentive listening and clear, pressure-free explanations met your expectations is truly rewarding. Your praise of Frank’s expertise and the prompt, accurate service on your Volkswagen Taos means a great deal to our team. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 04, 2026

Dealership Rating
Employee Rating

Everyone here is friendly, the office is clean, they send videos of what they're doing in the car, the work is done quickly and transparently, I've never been upsold on anything, and the prices are pretty go More

by NICHOLASGL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Aug 04, 2026

Colonial Volkswagen of Medford responded

Your mention of our video updates highlights how transparency and efficiency guide the service on your Volkswagen Golf SportWagen. Knowing you appreciated our team’s friendly approach, clean facility, swift work, and fair rates means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 31, 2026

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As always the service was excellent. I was treated well and provided with a ride back to my home. More

by LGLOVELAND
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Jul 31, 2026

Colonial Volkswagen of Medford responded

Thank you for choosing us again for your Volkswagen ID.4 service. We’re glad you felt well cared for and that the ride home provided extra convenience. We look forward to welcoming you back soon. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 30, 2026

Dealership Rating
Employee Rating

Frank is awesome! The reason why I come to this location is because of the surface I get from him. More

by jesspchaisson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Jul 30, 2026

Colonial Volkswagen of Medford responded

Thank you for the five-star rating. We're glad Frank’s service on your Volkswagen Taos has earned your loyalty. We look forward to assisting you again soon. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 23, 2026

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Employee Rating

Customer service was not great. Paid $200 for a diagnostic of my car, even though we had already informed them what the issue was. After completion, they did not tell me anything ab More

by user123
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Recommend Dealer
No
Jul 29, 2026

Colonial Volkswagen of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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