Ken Gilland | Page 3

Town Center Nissan responded

Thank you for the wonderful review! We're delighted to hear your first visit to our service department was such a positive experience. It's great to know you enjoyed our fast, professional service, clean waiting area, and complimentary snacks while you waited. We truly appreciate you giving Town Center Nissan a try, and we're honored to have earned your trust. We look forward to welcoming you back for your future service needs!

Town Center Nissan responded

Thank you for the wonderful review! We're so glad to hear that Ken and the Town Center Nissan service team took great care of your Murano. Keeping our customers informed about their vehicle's maintenance needs, offering fair pricing, and providing convenient options like a rental vehicle when repairs take longer are all part of the service experience we strive to deliver. We truly appreciate your trust in our team and your kind words. Thank you for choosing Town Center Nissan, and we look forward to serving you again!

Town Center Nissan responded

Thank you for your great review! We're happy to hear your visit was quick, efficient, and hassle-free. It's great to know our team was able to get you checked in promptly, complete your oil change and tire rotation, and have you back on the road in a timely manner. We appreciate your business and look forward to seeing you again for your future service needs at Town Center Nissan!

Town Center Nissan responded

Thank you for your feedback and for your kind words about our service department. We're glad to hear you had an overall positive experience. We do apologize that your requested exit wash was overlooked. We understand you were in a hurry and didn't have time to mention it before leaving, but we know it's disappointing when a requested service is missed. We appreciate you bringing this to our attention and will share your feedback with our team so we can do a better job paying attention to the details. Thank you for choosing Town Center Nissan, and we look forward to providing you with an even better experience next time.

Town Center Nissan responded

Thank you for the great review! We're happy to hear that you appreciate our honest approach to vehicle maintenance and repairs. Our goal is to recommend only the services your vehicle truly needs while providing a transparent and trustworthy experience. We're also glad to know our team has been friendly and accommodating during your visits. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your review! We're happy to hear that your experiences with us have been positive and that our team has been able to answer your questions and complete your service in a timely manner. Providing clear communication and efficient service is important to us, and we're glad that's been reflected in your visits. We appreciate your business and look forward to continuing to serve you at Town Center Nissan!

Town Center Nissan responded

Thank you for the wonderful review! We're delighted to hear that Ken was able to accommodate you with an early morning appointment and help make your service visit convenient. It's also great to know that everyone you encountered at the dealership was cordial and friendly. Providing excellent customer service and a welcoming environment are priorities for our team. We truly appreciate your kind words and thank you for choosing Town Center Nissan. We look forward to serving you again in the future!

Town Center Nissan responded

Thank you for the great review! We're glad to hear you had a positive experience with our service department. It's wonderful to know we were able to provide fast service for your walk-in oil and filter change, and that our team took good care of you. We're happy you enjoyed the complimentary car wash as well! Thank you for choosing Town Center Nissan, and we look forward to seeing you again for your future service needs.

Town Center Nissan responded

Thank you for the fantastic review! We're delighted to hear that Ken provided such professional and courteous service. "Underpromising and overdelivering" is one of the best compliments a service advisor can receive, and we're glad Ken exceeded your expectations. We truly appreciate your confidence in our service department and are grateful for the opportunity to assist you. Thank you for choosing Town Center Nissan, and we look forward to being here whenever you need us in the future!

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that Ken provided such an outstanding experience. His passion for helping customers and genuine care for the people he serves are qualities that make him a valued member of our team. We'll be sure to share your kind words with him. Thank you for choosing Town Center Nissan, and we look forward to assisting you again in the future!