Ken Gilland | Page 2

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that your appointment was honored, your service was completed in a timely manner, and that the final price exceeded your expectations. Providing efficient, high-quality service at a fair value is always our goal. We truly appreciate your trust in Town Center Nissan and look forward to serving you again on your next visit!

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're delighted to hear that Ken Gilland provided such outstanding service. His honesty, thorough explanations, and willingness to review tire options with you while answering your questions are exactly the kind of customer care we strive to provide. We're also glad he made your appointment a priority and took the time to check in with you before leaving for lunch to ensure you had no remaining concerns. At the same time, we're sorry to hear that other aspects of your visit did not meet your expectations. We understand your concerns regarding being approached about purchasing a new vehicle while you were in for service, and we appreciate you sharing your perspective. Your feedback is important to us and will be shared with our team as we continue working to improve the overall customer experience. Thank you again for recognizing Ken's exceptional efforts. We truly appreciate your feedback and your continued trust in Town Center Nissan.

Town Center Nissan responded

Thank you for your wonderful review and for your continued loyalty to Town Center Nissan! It means so much to us that you've trusted our team to maintain and service three of your vehicles over the years. We're honored to have earned the confidence of both you and your partner, and we're grateful for your kind words about the care you've received. Thank you for allowing us to be your trusted service team—we look forward to taking care of you and your vehicles for many years to come!

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Ken continues to provide the honest, friendly service that keeps you coming back. Knowing that you look forward to working with him whenever your Nissan vehicles need service is one of the highest compliments we could receive. We'll be sure to share your kind words with Ken. Thank you for your continued trust in Town Center Nissan—we look forward to taking care of you and your Nissans for many years to come!

Town Center Nissan responded

Thank you for sharing your experience. We sincerely apologize that the initial repair did not resolve the issue and understand how frustrating it must have been for the problem to return so quickly. We're glad to hear that after your second visit, the issue appears to have been corrected. We appreciate your patience and the opportunity to make things right. Thank you for your feedback and for trusting Town Center Nissan with your vehicle. We look forward to providing you with a better experience moving forward.

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize for the confusion and disappointment you encountered during your recent visit. We understand why the differences in your brake measurements from one appointment to the next would raise concerns, and we regret that the explanations provided did not leave you feeling confident about the recommendations for your vehicle. We appreciate your kind words about Jorge and the positive impression he made during check-in, as well as your recognition of our cashier. However, we are sorry to hear that the communication surrounding your appointment did not meet your expectations. We understand how frustrating it must have been to spend your visit waiting in the dealership and receive updates by phone and text rather than having an in-person conversation with your service advisor. Your concerns regarding the brake inspection results and the inconsistency in the reported measurements are important to us. Clear communication, accurate inspections, and exceptional customer service are standards we strive to uphold, and we regret that your experience fell short in these areas. We value your loyalty to Town Center Nissan and are disappointed to hear that this was the worst service experience you have had with us. Your feedback will be shared with our team so we can review what occurred and work to improve our processes moving forward. Thank you again for bringing these concerns to our attention.

Town Center Nissan responded

Thank you for sharing your feedback. We're sorry to hear about the confusion surrounding your recent visit. We understand why it would be concerning to be told that your vehicle needed an alignment and possibly a tire, only to later learn that the recommendation may have been intended for another customer. We also understand your frustration that the information remained on your service report after the mistake was identified. Clear and accurate communication is extremely important, and we apologize that your experience fell short of your expectations. We appreciate you bringing this matter to our attention and encourage you to reach out to our service management team so we can review your records and address your concerns. Thank you for your feedback, as it helps us improve our processes and customer experience.

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that you consistently receive great customer service from our team. Taking the time to answer questions, explain the work that has been completed, and provide helpful recommendations is an important part of the experience we strive to deliver. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your kind review! We're happy to hear you've consistently had a very good experience with our service department. Providing quality service with a quick turnaround is something our team works hard to deliver, and we're glad that's been your experience. We truly appreciate your trust in Town Center Nissan and look forward to taking care of your vehicle for many years to come!

Town Center Nissan responded

Thank you for your kind review! We're delighted to hear you had a positive experience and that you found our dealership clean and welcoming. It means a lot to know you've chosen to continue trusting Town Center Nissan with your vehicle needs. We truly appreciate your support and look forward to serving you again. Thank you for being a valued customer!