I was very disappointed with this visit.
I had a 7 a m appointment for oil change and Tire Rotation. I arrived at 6:55 am. Checked in and was in the waiting room. I kept checking because I n
I had a 7 a m appointment for oil change and Tire Rotation. I arrived at 6:55 am. Checked in and was in the waiting room. I kept checking because I noticed that my car was still sitting the service bay. Finally at 9:35 a m. I went out and spoke to Eddie and asked why my car was still sitting in the service bay. He asked which car and that is all he said to me, then finally they took it back. I should not have to be at your establishment for over three hours to get an oil change and a tire rotation when I have an appointment. In the past i have had brakes replaced, transmission fluid replaced, new tires installed along with oil change and never was in there that long. I'll be rethinking if I will ever be using your service deptartment again.
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by debpresley
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for sharing your experience. We sincerely apologize for the excessive wait during your recent visit to Town Center Nissan. With a 7:00 a.m. appointment for an oil change and tire rotation, you should not have had to wait more than three hours, especially without receiving a clear explanation or proactive update.
We understand why seeing your vehicle still sitting in the service bay more than two hours after your scheduled appointment was particularly frustrating. Given your previous experiences with our service department, including visits for more extensive work that were completed in less time, we can understand your disappointment.
We truly value the trust you've placed in Town Center Nissan in the past, and we're sorry this visit caused you to reconsider returning. Your feedback regarding the delay and lack of communication will be shared with our service management team so we can address where the process fell short.
Service Department would not.
Answer the Phone.Had my van 3 days. N̈o calls on recall work.
Answer the Phone.Had my van 3 days. N̈o calls on recall work.
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by rtwyman456
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for sharing your feedback. We sincerely apologize for the lack of communication while your van was at Town Center Nissan for recall work. Having your vehicle for three days without receiving an update, along with difficulty reaching our service department by phone, is understandably frustrating.
Regardless of how long the recall work may take, you deserve clear and timely communication about your vehicle’s status. We appreciate you bringing this to our attention, and your concerns will be shared with our service management team so we can improve our communication and follow-up.
I love to take my car at the Town Center Nissan, always a
pleasurable experience. Excellent customer service!!!
pleasurable experience. Excellent customer service!!!
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by KREYOLIN1
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for the fantastic review! We're thrilled to hear that every visit to Town Center Nissan is a pleasurable experience and that our team consistently provides excellent customer service. We truly appreciate your continued trust in us to take care of your vehicle and look forward to seeing you again!
Eddie was very pleasant and took great care of my
vehicle. I am glad I came back to driving a Nissan!
vehicle. I am glad I came back to driving a Nissan!
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by Susie
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for the wonderful review! We're thrilled to hear that Eddie took great care of you and your vehicle and made your visit such a pleasant experience. We're also happy to welcome you back to the Nissan family! We'll be sure to share your kind words with Eddie. Thank you for choosing Town Center Nissan, and we look forward to taking care of you for many miles to come!
Eddie Davis understands my service expectations and
needs. He always looks out for my best interests.
needs. He always looks out for my best interests.
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by SIMMONSM1021
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Town Center Nissan responded
Thank you for the wonderful review! We're thrilled to hear that Eddie Davis consistently understands your service needs and expectations and makes sure your best interests are always a priority. Having someone you can trust with your vehicle makes all the difference. We'll be sure to share your kind words with Eddie. Thank you for continuing to choose Town Center Nissan!
I’ve had an extremely frustrating experience dealing with
Eddie Davis in the service department at Town Center Nissan. My vehicle has been in for service involving a battery issue and a recall, and throughou
Eddie Davis in the service department at Town Center Nissan. My vehicle has been in for service involving a battery issue and a recall, and throughout this process, communication from Eddie has been extremely poor. He has been unresponsive, difficult to get updates from, and generally unhelpful when I’ve tried to understand what is happening with my vehicle.
Having your vehicle at a dealership for an extended period is already stressful. Having to repeatedly reach out just to get basic information makes the situation much worse. I should not have to chase down the person assigned to my vehicle for updates or clarity about my service.
My biggest issue is the lack of communication and customer care. Even when repairs take time, keeping the customer informed goes a long way. Unfortunately, that has not been my experience with Eddie, and this entire process has left me very disappointed with the level of service I received at Town Center Nissan.
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by Tafaria
Aug 31, 2026 -
Town Center Nissan responded
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and lack of communication you experienced while your vehicle was with our service department. We understand that being without your vehicle for an extended period is already inconvenient, and having to repeatedly reach out for updates only adds to that frustration.
Regardless of how long a battery or recall-related repair may take, you deserve timely updates and clear information about the status of your vehicle. We’re disappointed to hear that we did not meet those expectations during this visit.
Your concerns regarding communication and follow-through will be shared with our Town Center Nissan service management team for review. We appreciate your feedback and the opportunity to address an area where we clearly need to improve.
Town Center Nissan has always provided great service
everytime I my car is in need of an oil change, routine service, and repairs.
everytime I my car is in need of an oil change, routine service, and repairs.
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by ROBERT_SWIFT
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2026 -
Town Center Nissan responded
Thank you for your continued trust in Town Center Nissan! We're glad to hear that our service team consistently takes great care of you, whether you're visiting for an oil change, routine maintenance, or repairs. We truly appreciate your loyalty and look forward to keeping your vehicle running its best for many miles to come!
Very efficient!
! All the persons involved were very helpful starting from when I arrived till checking out.
! All the persons involved were very helpful starting from when I arrived till checking out.
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by MENCHIE1962
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2026 -
Town Center Nissan responded
Thank you for the wonderful review! We’re delighted to hear you had such an efficient experience from start to finish. It’s great to know our team was helpful throughout your visit, from your arrival to checkout. We truly appreciate your kind words and look forward to serving you again in the future!
Always a great experience at Nissan Towne Center.
Eddie is awesome. Always professional, efficient and upbeat. Location is a little out of the way but worth the extra drive time. I was in and out for
Eddie is awesome. Always professional, efficient and upbeat. Location is a little out of the way but worth the extra drive time. I was in and out for oil change and tire rotation in the blink of an eye, Thank you Nissan
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by janebond777
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2026 -
Town Center Nissan responded
Thank you for the fantastic review! We're thrilled to hear that Eddie continues to make your visits such a great experience with his professionalism, efficiency, and positive attitude. It means even more knowing that you consider Town Center Nissan worth the extra drive! We're glad we could get your oil change and tire rotation completed quickly and get you back on the road. We'll be sure to share your kind words with Eddie. Thank you for your continued trust and loyalty!
I was impressed with the information and detail provided
to me by the staff. They were thorough, thoughtful and professional in the entire process.
to me by the staff. They were thorough, thoughtful and professional in the entire process.
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by mefnichols
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2026 -
Town Center Nissan responded
Thank you for the wonderful review! We're glad to hear our team provided you with detailed information and kept you well informed throughout the process. Being thorough, thoughtful, and professional is exactly the experience we strive to provide every customer. We truly appreciate you choosing Town Center Nissan and look forward to serving you again!
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