Kelly Fields

Joyce Honda responded

Dear Valued customer, Thank you so much for your kind words and for continuing to trust us with your vehicle—we truly appreciate your loyalty. You’ve raised a very fair and important question, and I want to thank you for giving us the opportunity to clarify. While many of the vehicles you see in line at 8:00 AM do have scheduled appointments, we also accept a limited number of early walk-ins and drop-offs each morning. Some customers arrive early—sometimes even before our doors open—especially if they have tight schedules or concern, they want to address right away. That said, we absolutely understand how frustrating it can feel to arrive early for a scheduled appointment and still end up waiting. You made an appointment for a reason—and your time is valuable. It might help to think of appointments as a way to guarantee your place in the service schedule, but not always your exact position in line at check-in, especially during high-traffic times. However, we do prioritize emergencies and try to keep things moving as efficiently and fairly as possible. If you ever find yourself in an urgent situation or simply need a faster turnaround, please don’t hesitate to call us ahead of time—we’ll do everything we can to accommodate and expedite your visit. We truly appreciate your patience, and we’re always looking for ways to improve how we manage check-in flow and appointment scheduling. Your feedback helps us do that—so thank you again for reaching out. Warm regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda