Keith Osier | Page 11

The service is very good 👍 I recommend that everyone comes here for all their cars needs. comes here for all their cars needs. More

by dalesqualli Verified Customer Verified Customer

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As always, I was greeted promptly and courteously for my routine service appointment of a highly treasured and fairly rare 2020 Shelby GT500 Bring member of several Mustang/Shelby enthusiasts clubs and gr routine service appointment of a highly treasured and fairly rare 2020 Shelby GT500 Bring member of several Mustang/Shelby enthusiasts clubs and groups that literally span the planet, I see a lot of feedback from other Shelby (and Mustang) re: the service experiences they have. Nearly all are positive to one degree or another, but some folks report situations that reflect situations that show how easy it is for even a seemingly simple procedure can go wrong. In the case of our service visits to Cortese Ford, every maintenance procedure has been perfectly. We have had no need for any repair work as the 2020 GT500 was built so well. It is the first time I have acquired a new vehicle that needed absolutely no work to be done under warranty. At best our other vehicles have all needed "something," no matter how minor it may have been. We seem to be acquired a truly perfect built vehicle. No small feat considering the complexities found in any modern automobile, but especially so with such a lofty high performance vehicle. In any event, Lynda and remain (not unsurprisingly) raving fans of the folks at Cortese Ford. We have purchased (used) vehicles from them in the past, as well as the 2020 GT500, and every deal was clean and a good experience. The same can be said of our service (and parts) experiences as well. Funny as it may seem, I actually look forward to visiting their store. More

by gilhale Verified Customer Verified Customer

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Excellent customer service. Everyone was professional, knowledgeable and nice.I will recommend cortese ford. Thanks Everyone was professional, knowledgeable and nice.I will recommend cortese ford. Thanks More

by aanih Verified Customer Verified Customer

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Professional and friendly service. Very thorough process and positive experience. Would recommend to family and friends. Very thorough process and positive experience. Would recommend to family and friends. More

by mikeg.rba Verified Customer Verified Customer

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All done in time but tech forgot to put the plastic lock pin on the door after it was disassembled, i was lucky i noticed the same week and found it on the seat it could have been lost. pin on the door after it was disassembled, i was lucky i noticed the same week and found it on the seat it could have been lost. More

by ET Verified Customer Verified Customer

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Good service. ..attentiveness and good communication on the job being preformed. Get things done in a timely manner. ..attentiveness and good communication on the job being preformed. Get things done in a timely manner. More

by tstahl3 Verified Customer Verified Customer

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Cortese Service is top notch. From the Techs to the Service Manager they are very helpful and make sure you understand what needs to be repaired. Thank you very much for all you From the Techs to the Service Manager they are very helpful and make sure you understand what needs to be repaired. Thank you very much for all your hard work. More

by Micki J Verified Customer Verified Customer

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I have been a customer for 18 years. ..Service, Staff and Workmanship have always been excellent. ..Service, Staff and Workmanship have always been excellent. More

by LEANDRAKOSMOSKI Verified Customer Verified Customer

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Brought in for an oil change. Asked if I wanted to do a recommended tire rotation. I agreed. Left the building and my wheel came off my SUV on a busy road. They didn’t put the lug Asked if I wanted to do a recommended tire rotation. I agreed. Left the building and my wheel came off my SUV on a busy road. They didn’t put the lug nuts back on the wheel. They ended up having to order a replacement rim. I go in today to get the new rim put on. I left immediately after and then noticed there were dings in the new rim. I’m not even going to bother calling them as I just want to move on from doing any business there. More

by JC Verified Customer Verified Customer

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The service department kept my car for 3 months with no compensation or trying to accommodate me having transportation! I had to pay a car note for a car they had and for a rental without any reimbursement compensation or trying to accommodate me having transportation! I had to pay a car note for a car they had and for a rental without any reimbursement! Attitude by the service manager, and told that it was a me problem not his! Ford service department that is! More

by etammy55 Verified Customer Verified Customer

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