Keith Osier | Page 27

Horrible service I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the servic I brought my 2011 F150 truck to their service department a month ago for noise in the front end and an issue when accelerating, I even gave the service department the Ford TSB that covered the issue I was having with my rear end. I get a call that they could not reproduce the problem but they found that I had a rear pinion leak and a front left inner tie rod that was loose. I decided to wait to fix the problem because the price quoted was high, I brought the truck to my mechanic yesterday and he looked at it and even showed me that the inner tie rod isn't loose and nothing is wrong with it but instead the spring on my shock was broken, as well he was able to reproduce the problem with the rear end right away. I called and spoke with the service manager Keith and he basically just said that the $107 I paid for diagnosing the problem was only for the rear end, and if his tech said that the tie rod was loose then it was. So if I would of went ahead and had them fix my truck I would of paid for them to fix something that wasn't broken and my strut would of still been broken. And to be clear the strut is very clearly broken and has rust around the break so it isn't freshly broken. And on top of it it took me three phones calls to speak to the service manager as he never called me back! I will never bring any of my vehicles to them again! More

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My experience buying a new truck was great Burt Lyon did a good job working with me. He provided a lot of assistance helping me to understand the new "perk" on my truck before I drove away from the dealersh a good job working with me. He provided a lot of assistance helping me to understand the new "perk" on my truck before I drove away from the dealership and I felt he worked to get me a good deal. More

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I have been servicing my Ford Taurus for years at Cortese Ford. They have always been honest and never tried to sell me something I don't need. I bought my car from another dealer, but will always come to Ford. They have always been honest and never tried to sell me something I don't need. I bought my car from another dealer, but will always come to Cortese because of the service, and the excellent customer service I receive each and every time. I have been looking to buy a newer car, but my credit needs improvement. Dave was very upfront with me. I know that when I am able to buy, I will buy from Cortese because they always have informed me of what I need and have never tried to pull a fast one in trying to get a bigger sale. These guys are the greatest!! My son also has his Dodge Ram serviced at Cortese Dodge. All the team are very knowledgeable, polite and always go the extra mile to help you and inform you of what would be the best approach. Thank you for such excellent service over the years!! More

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