Keith Osier
Keith Osier at Cortese Ford Lincoln

Keith Osier

Service Department Manager

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.8
277 Reviews

Dealership Experience

25 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Languages Spoken

English English

4.8

277 Reviews

Write a Review

277 Reviews of Keith Osier

September 28, 2026

Dealership Rating
Employee Rating

I found that my truck was leaking oil from somewhere. I immediately called Cortese and they had me bring the Truck in right away without an appointment. I had to leave it unsure when I might get it back. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Rhodes, Darren Van Orden

September 05, 2026

Dealership Rating
Employee Rating

They handled all my concerns to the best of their ability in a timely manner More

by vlaia333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2026

Cortese Ford Lincoln responded

Thanks for your business.

August 31, 2026

Dealership Rating
Employee Rating

The service, customer service, and over all experience was amazing. The team was wonderful and I will be returning. More

by Williammann2978
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 10, 2026

Cortese Ford Lincoln responded

William, thanks for your business.

August 24, 2026

Dealership Rating
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Everyone one was very professional and polite they listened to what we wanted and could afford we are very happy with bronco we bought. Thank you very much. Tom and Karen Eichele More

by Tom Eichele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden , Jim sales department

Aug 26, 2026

Cortese Ford Lincoln responded

Tom, we thank you for your business and the great feedback .

August 24, 2026

Dealership Rating
Employee Rating

The service department is efficient and provide consistent, high quality any time we bring our vehicle in. Really helpful and so prompt! More

by dmarkham1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 26, 2026

Cortese Ford Lincoln responded

Thanks for your business

August 14, 2026

Dealership Rating
Employee Rating

I have been a customer for over 26 years. I my 2018 Ford Fusion Hybrid towed to the shop as my power steering failed. Ultimately, the found that the steering assembly/rack was in need of rep More

by dexterwinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes, Michelle Reed , Zach Supolt

Sep 10, 2026

Cortese Ford Lincoln responded

We value you as a customer and thank you for your business.

Sep 10, 2026

Cortese Ford Lincoln responded

Dexter, thank you for your business. We appreciate your loyalty!!!!

August 14, 2026

Dealership Rating
Employee Rating

I am always treated ell. My time is respected. Even the technician who worked on my car (2020 Shelby GT500) takes the time to tell me what he did with my car. I appreciate More

by gilhale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

Sep 10, 2026

Cortese Ford Lincoln responded

5 stars!!!! We are grateful for your business.

July 23, 2026

Dealership Rating
Employee Rating

Love the service department! Great customer service, quick turn around and the convenience of dropping off and/or picking up the vehicle adds a stress free factor, we all know ho More

by tammyjosardou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

Jul 30, 2026

Cortese Ford Lincoln responded

Tammy, thanks for the kind words. We appreciate your business.

July 22, 2026

Dealership Rating
Employee Rating

Can’t say enough about how well I was treated. They were all awesome. They listened & resolved issues when they needed to be, but most of all they listened. More

by lamosher69
Service Communication
Recommend Dealer
Yes
Jul 30, 2026

Cortese Ford Lincoln responded

Thank you...Your business and the 5 stars is greatly appreciated.

July 13, 2026

Dealership Rating
Employee Rating

Was very nice, respectful and helpful and learn much more about my truck and didn’t take long for service More

by MARSHALL.JONES68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Hawes

Jul 21, 2026

Cortese Ford Lincoln responded

Thank you for your business.

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