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Michelle Reed
Michelle Reed
Customer Relations Manager
Cortese Ford Lincoln
2452-2500 West Henrietta Road
Rochester, NY 14623
32 Reviews
Dealership Experience
19 yrs, 6 mos
Industry Experience
19 yrs, 6 mos
Languages Spoken
English
32 Reviews
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32 Reviews of Michelle Reed
August 21, 2026
TOOK WAY TO LONG AND DIDNT CONTACT ME TO LET ME KNOW WHEN MY VEHICLE WAS DONE. MY VEHICLE WAS DONE. More
by shipping2
Verified CustomerOther Employees Tagged: Bob Harmor, Wayne Rainey, Darren Sneddon, Chris Whaling, Olivia Daniels
August 14, 2026
I have been a customer for over 26 years. I my 2018 Ford Fusion Hybrid towed to the shop as my power steering failed. Ultimately, the found that the steering assembly/rack was in need of rep I my 2018 Ford Fusion Hybrid towed to the shop as my power steering failed. Ultimately, the found that the steering assembly/rack was in need of replacement. Zach kept me informed of all the steps that were being taken and worked with the warranty company to insure all issues were covered under the contract. He then arranged to have my car delivered to my home when it was ready. This current service visit simply reinforced the reason I have worked with Cortese Ford of all these years More
by dexterwinter
Other Employees Tagged: Keith Osier, Jack Hawes , Zach Supolt
June 24, 2026
The service department really takes care of their customers. I dropped off my truck and they took me back to work and then dropped off my vehicle back to my work. Joe coon called me later for paymen customers. I dropped off my truck and they took me back to work and then dropped off my vehicle back to my work. Joe coon called me later for payment. Now that is service at its finest. Cortese #1 Luke More
by luke.rotunno
Other Employees Tagged: John Cortese, Darren Sneddon, Joe Cavallario, Jack Hawes, Phil Valenti, Samantha Cortese, Darren Van Orden, Olivia Daniels , The team at Cortese.
May 29, 2026
Cortese has excellent fast fianaceing about a hour or so in and out and the staff is so friendly not because you are buying a vehicle that's just the way Cortese family is and multiple check ups how do you in and out and the staff is so friendly not because you are buying a vehicle that's just the way Cortese family is and multiple check ups how do you like your new vehicle that's the difference between a corporate companys and a family owned my process at cortese was so smooth I went back following week a bought another vehicle process even faster just unbelievable cortese is number 1 in customer service Recommend you won't be disappointed. Thank you Cortese for a smooth experience that's how buying a vehicle should be . More
by dodgehemi
Other Employees Tagged: Keith Osier, Phil Valenti, Samantha Cortese
May 16, 2026
Been going to Cortese Ford for 25+ years. We’ve purchased and leased vehicles and used their collision shop. This latest visit was for an oil change on our 2023 Ford Explorer and their servi We’ve purchased and leased vehicles and used their collision shop. This latest visit was for an oil change on our 2023 Ford Explorer and their service dept is the only place I trust my 2004 Mustang GT convertible. Great service department and staff. They do quality work. More
by Donski
Other Employees Tagged: John Cortese, Scott Rhodes , Zack at service desk.
December 02, 2025
Cortese recently picked up my Explorer which need both rear wheel bearings replaced. That pick-up and delivery service is so convenient. My vehicle was returned in perfect working condition, as it has al rear wheel bearings replaced. That pick-up and delivery service is so convenient. My vehicle was returned in perfect working condition, as it has always been for the past 8 years of service they have been servicing my SUV. More
by kkane18
November 11, 2025
The Service Recovery Specialist Michelle (not sure if that is her actual title) and the service manager value their customers which is evident in the follow up the do to make sure their customers receive that is her actual title) and the service manager value their customers which is evident in the follow up the do to make sure their customers received the highest level of service. More
by patricia.amberger
October 08, 2025
Cortese Lincoln is the best! ! They offer a come to you oil change service that is wonderful!! Knowledgeable technician who explains the process thoroughly! ! They offer a come to you oil change service that is wonderful!! Knowledgeable technician who explains the process thoroughly! More
by Bunnies
September 05, 2025
I've patronized Cortese twice for purchasing new vehicles. The process was painless and friendly and will recommend this dealership to family and friends. vehicles. The process was painless and friendly and will recommend this dealership to family and friends. More
by patgiannone1@gmail.com
Other Employees Tagged: John Cortese, Joe Cavallario, Phil Valenti, Samantha Cortese , Serena, sales
September 04, 2025
Felt like I stepped back into 1955! Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally lo Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally looked up and said "What's up?" When I asked for the specific part by name, this guy gave me a look like I was an idiot. Then asked if it was something different. I told him no, then gave an explanation as to where the part is located. Again, looked at me like I had no idea what I was talking about. He then casually said "Yeah, I'll let them know" with a tone that was obvious he could care less, which was spot on as I never got the quote. Guess if I was a male, we would have been pals and he would have cared to help. **Women- do your selves a favor and take your hard earned money elsewhere! More
by GE
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