Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.9
313 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 6 mos

Industry Experience

9 yrs, 6 mos

4.9

313 Reviews

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313 Reviews of Jack Hawes

September 24, 2026

Dealership Rating
Employee Rating

Friendly service writers quickly got the service written up. Didn't try to oversell additional work More

by db766
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2026

Cortese Ford Lincoln responded

Thank you for the 5 stars. We appreciate your business.

September 24, 2026

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Very good service. Not much waiting time. Warm welcoming from front desk.Recommended for all More

by abygeorg
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2026

Cortese Ford Lincoln responded

Thanks for your feedback, I see that we missed the mark with the score but your words allow us to see we are doing a great job. We appreciate your business.

September 05, 2026

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They handled all my concerns to the best of their ability in a timely manner More

by vlaia333
Service Price Transparency
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Recommend Dealer
Yes
Sep 10, 2026

Cortese Ford Lincoln responded

Thanks for your business.

August 31, 2026

Dealership Rating
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The service, customer service, and over all experience was amazing. The team was wonderful and I will be returning. More

by Williammann2978
Service Price Transparency
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Recommend Dealer
Yes
Sep 10, 2026

Cortese Ford Lincoln responded

William, thanks for your business.

August 24, 2026

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The service department is efficient and provide consistent, high quality any time we bring our vehicle in. Really helpful and so prompt! More

by dmarkham1
Service Price Transparency
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Recommend Dealer
Yes
Aug 26, 2026

Cortese Ford Lincoln responded

Thanks for your business

August 20, 2026

Dealership Rating
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The Cortese Team always keeps in touch. They answer my questions promptly and have always successfully repaired what I needed done. More

by Paulfoti
Service Price Transparency
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Recommend Dealer
Yes
Aug 26, 2026

Cortese Ford Lincoln responded

Thank you for your business

August 14, 2026

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I have been a customer for over 26 years. I my 2018 Ford Fusion Hybrid towed to the shop as my power steering failed. Ultimately, the found that the steering assembly/rack was in need of rep More

by dexterwinter
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Michelle Reed , Zach Supolt

Sep 10, 2026

Cortese Ford Lincoln responded

We value you as a customer and thank you for your business.

Sep 10, 2026

Cortese Ford Lincoln responded

Dexter, thank you for your business. We appreciate your loyalty!!!!

August 14, 2026

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I am always treated ell. My time is respected. Even the technician who worked on my car (2020 Shelby GT500) takes the time to tell me what he did with my car. I appreciate More

by gilhale
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

Sep 10, 2026

Cortese Ford Lincoln responded

5 stars!!!! We are grateful for your business.

July 13, 2026

Dealership Rating
Employee Rating

Was very nice, respectful and helpful and learn much more about my truck and didn’t take long for service More

by MARSHALL.JONES68
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

Jul 21, 2026

Cortese Ford Lincoln responded

Thank you for your business.

July 10, 2026

Dealership Rating
Employee Rating

Being in the transportation industry and owning a courier business has had me bringing my vans in for service plenty of times. Every time I have been to this location I have been met with nothing but friendl More

by dawitahutter
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 21, 2026

Cortese Ford Lincoln responded

We are grateful for your business.

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