Keith Osier

It seems the “recall” appointment in which I scheduled weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going weeks in advance was all a waste of time. After speaking with a few Service Dept Rep’s I was finally given the procedure of how my vehicle was going to be tested for the possible flaw. After coming in to pick up my vehicle (6 hrs later) and asking more questions, Cortese informed me that my vehicle didn’t need any testing done and the entire appointment and a 1/2 day of my time was a waste. I’m still confused that if my vehicle met the recall criteria, how did it all of the sudden not meet it? Wouldn’t my VIN # have all of this info? The Service Dept crew are nice people but no one seemed well versed on this recall. They had to bring a technician out to explain things to me. You would think they would minimally be able to explain the process in detail to a customer? I’m not sure who to be disappointed in; Cortese or Ford? I have yet another active recall now on the truck, once Ford works out the details hopefully I will not come in and get the runaround again. As much as I would like to get new truck, it would be hard to spend the $$ with all of the looming quality issues. I would gripe to Ford (not about the dealer, but about their product) but they make it near impossible to submit a complaint in writing and I highly doubt they would engage Sorry, not what you want to hear, but…… Oh, I was also sent a text early on, when I texted back to see if my vehicle would be ready at 2PM I never received a response I’m not sure Darren in the correct name of the Rep? Sept 19th Update Shortly after posting try original review I was contacted by the Service Manager Keith Osier. Keith discussed at length my recent visit and apologized for the communication issues on their end. Keith also explained that the recall that I was in for was new, and not everyone on their end was up to speed on it. Fair enough! Keith was honest, sincere and apologetic which went a long way with me. I have a follow up appointment next month, hopefully that will be a 5 star visit More

by JIMINGLE89 Verified Customer Verified Customer

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Great customer service, all the service crews were knowledgeable and made sure that all my needs were met. thank you. knowledgeable and made sure that all my needs were met. thank you. More

by TONY33FIRST Verified Customer Verified Customer

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Easy to schedule an appointment. Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly! Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly!! Awesome service! More

by 357magzman Verified Customer Verified Customer

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Worked with me to get me what I could afford in a timely manner. Highest trade in value compared with what 2 other dealers offered. I will be back. manner. Highest trade in value compared with what 2 other dealers offered. I will be back. More

by aludwig001 Verified Customer Verified Customer

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I had a fantastic experience at Cortese. My sales representative Massimo was an absolute delight and helped me find the vehicle I had been looking for at the right price. I will definitely b My sales representative Massimo was an absolute delight and helped me find the vehicle I had been looking for at the right price. I will definitely be returning!!! More

by alavigne001 Verified Customer Verified Customer

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They looked at my car for 5 minutes and didn’t fix the issue after saying they did issue after saying they did More

by Grivas Verified Customer Verified Customer

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Excellent work thank you for everything you’ve done. I personally would say you’re at 3×100% thank you very much for all you did. I personally would say you’re at 3×100% thank you very much for all you did. More

by toddtittel Verified Customer Verified Customer

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Was just a tire rotation. Had some reward points so was free and the service was completed on time. Had some reward points so was free and the service was completed on time. More

by anandmody Verified Customer Verified Customer

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Great service love dealing with all the people at cortese they make car troubles easier they make car troubles easier More

by DOMD0926 Verified Customer Verified Customer

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Have been customers for 30+ years and purchased many cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organ cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organization. More

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