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Keith Davis

Overview Reviews (340) Inventory (182)

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Keith Davis

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8

340 Reviews

Overview Reviews (340) Inventory (182)

4.8

340 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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340 Reviews of Keith Davis

October 28, 2025

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Employee Rating

No waiting. Work was done quickly and properly. Car was also cleaned. Overview video was good to see that there were no upcoming issues. Work was done quickly and properly. Car was also cleaned. Overview video was good to see that there were no upcoming issues. More

by Stanley

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis

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Oct 28, 2025 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

October 27, 2025

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Employee Rating

Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath, Brian Roush

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Oct 27, 2025 -

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

October 24, 2025

Dealership Rating

Employee Rating

Keith Davis is very accommodating and great to work with. He is competent and friendly. He is competent and friendly. More

by CPASK13

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 26, 2025 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 23, 2025

Dealership Rating

Employee Rating

Keith was honest, detailed and he took the time to explain everything to my husband and I. First time I dealt with Keith and he was awesome! explain everything to my husband and I. First time I dealt with Keith and he was awesome! More

by ZDROJESKI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis

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Oct 23, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 15, 2025

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Employee Rating

Excellent service! ! Would recommend to anyone. Always very polite and informative on any service my car is due for ! Would recommend to anyone. Always very polite and informative on any service my car is due for More

by melissa.sullivan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anaia Oquendo

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Oct 15, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 12, 2025

Dealership Rating

Employee Rating

I'm always taken care of with the best customer service which is why my car only comes to you. which is why my car only comes to you. More

by skaplan15

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis

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Oct 12, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

October 11, 2025

Dealership Rating

Employee Rating

Acura of Berlin is very professional and service is excellent. In addition waiting area is very clean and comfortable. excellent. In addition waiting area is very clean and comfortable. More

by leighmstanton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anaia Oquendo

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Oct 11, 2025 -

Acura of Berlin responded

October 09, 2025

Dealership Rating

Employee Rating

Efficient entry and advisory desk, knowledgeable staff, clean waiting area, entire facility is clean. Kind of expensive service but very good. Who knew that cars could be so expensive to have, worst than clean waiting area, entire facility is clean. Kind of expensive service but very good. Who knew that cars could be so expensive to have, worst than kids and animals. More

by Rich

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Diaz, Lucius Ulett, Steve Hooker, Tom Suchojad, Brandon Hines, Jonathan Roath, Anaia Oquendo, Emma Ibbitson

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Oct 09, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 03, 2025

Dealership Rating

Employee Rating

I’ve had my TSX. For 15 years and have done almost every service here. Keith and Jon have always been great, talked over all my options, and taken wonderful care of m For 15 years and have done almost every service here. Keith and Jon have always been great, talked over all my options, and taken wonderful care of me and my car. Highly recommended. More

by Cbianchi1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Roath

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Oct 03, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

September 22, 2025

Dealership Rating

Employee Rating

Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car me a quote on some things I needed done to my car More

by Scottrell2828

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Hooker, Matthew Roy, Jonathan Roath, Brian Roush, Rachel Cutler, Anaia Oquendo, Emma Ibbitson

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Sep 22, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

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