Kayla Charles
Kayla Charles at Mac Haik Chevrolet

Kayla Charles

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.9
129 Reviews
4.9

129 Reviews

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129 Reviews of Kayla Charles

May 16, 2026

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Employee Rating

My recent Oil Change went very smoothly and quickly. The staff was very pleasant and friendly. They ensure I got an Uber to and from a restaurant while I waited for the oil change service to be compl More

by Carolyn Rachal-Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Mac Haik Chevrolet responded

We’re so pleased your Chevrolet Traverse Limited’s oil change went smoothly and quickly. Kayla and the team were happy to provide friendly service and arrange Uber rides so you could enjoy a meal while we completed the work. That Great Mac Haik Feeling Antione Burks, General Manager

April 27, 2026

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Employee Rating

Fast and friendly service advisor was very professional and able to get me in and out in record time More

by jluengas
Recommend Dealer
Yes

Other Employees Tagged: Amber Mosley

Apr 27, 2026

Mac Haik Chevrolet responded

Thank you for highlighting our advisor’s prompt and professional approach. We’re pleased your Chevrolet Equinox service was completed so swiftly. We appreciate your 5-star rating and hope to assist you again in the future. That Great Mac Haik Feeling Brian Caldwell, Service Director

April 04, 2026

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Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds More

by Jonathan.price
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 04, 2026

Mac Haik Chevrolet responded

We appreciate your recognition of our professional service on your Chevrolet Tahoe. We’re glad we could focus solely on necessary maintenance without suggesting any nonessential additions. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 24, 2026

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We have used Mac Haik for many years- ever since Courtesy Chevrolet closed - and you all ALWAYS take special care of us. The employees are kind, honest and extremely helpful. My wife and I are customers for More

by kbled62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Horace Manuel , Mark Kitchens, amazing!

Mar 24, 2026

Mac Haik Chevrolet responded

Thank you for entrusting us with your Chevrolet for so many years. We’re thrilled to hear that our team’s honesty and helpfulness have made you feel well cared for. We look forward to continuing to earn your loyalty for years to come. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 22, 2026

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Employee Rating

Great people, Great service, makes you feel like a VIP, every time you go there and the service ticks are the best. More

by CarolS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 22, 2026

Mac Haik Chevrolet responded

We’re glad our team makes you feel like a VIP each time you bring in your Chevrolet 2500. It’s wonderful to know you find our service and staff top-notch. We’ll be sure to pass along your compliments to Robert and everyone involved. Thanks for sharing! That Great Mac Haik Feeling Brian Caldwell, Service Director

March 12, 2026

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Employee Rating

I received excellent service with expedient work done on my suburban. I was very pleased with the service staff, they were very cordial as always. More

by creekmore.mitch52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony McPhail, Jim Cox , Eduardo Juarez

Mar 12, 2026

Mac Haik Chevrolet responded

Thank you for sharing your feedback. We’re glad our Chevrolet service team provided prompt work and courteous assistance. Please let us know if there’s anything else we can help you with. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 11, 2026

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Employee Rating

Excellent service my hat goes off to not only Mr Alberto and Mr Lane but to the whole service department More

by kerryahyder
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Mac Haik Chevrolet responded

Thank you for your feedback on the service for your Chevrolet Malibu. We’re delighted that our team provided excellent support. We’ll pass along your praise to Chris and the rest of the service department. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 06, 2026

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Excellent service once again as always. The techs are timely and courteous doing great work. I am very pleased with Mac Haik and the service they provide on my vehicles. More

by creekmore.mitch52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony McPhail, Jim Cox

Mar 07, 2026

Mac Haik Chevrolet responded

We’re thrilled that our team continues to deliver timely, courteous service on your Chevrolet Corvette. It’s rewarding to know you feel confident in the quality of our work. We appreciate your ongoing trust and look forward to assisting you with your vehicles again. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 14, 2026

Dealership Rating
Employee Rating

Service was great. I was welcomed when I arrived and my vehicle was taken right away. I waited less than an hour for my oil change and tire rotation. I was also informe More

by mcclendon.perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Mac Haik Chevrolet responded

We’re happy to hear you felt welcomed and that your Chevrolet Silverado 1500 received a prompt oil change, tire rotation, and a copy of the multi-point inspection. If there is anything else you need, please reach out to Chris. That Great Mac Haik Feeling Brian Caldwell, Service Director

January 20, 2026

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Employee Rating

We love the service center and Mac haik! Always there for us! Kayla is our girl! More

by MELANIEAWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Mac Haik Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mac Haik Chevrolet. That Great Mac Haik Feeling Brian Caldwell, Service Director

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