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Jim Cox
Jim Cox at Mac Haik Chevrolet

Jim Cox

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.7
153 Reviews
4.7

153 Reviews

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153 Reviews of Jim Cox

April 18, 2026

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Employee Rating

Jim was great, he took good care of the issues. Hopefully the issues are. resolved and will not continue. More

by OV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2026

Mac Haik Chevrolet responded

Thank you for the five-star rating and for sharing your experience. We’re glad Jim addressed your Chevrolet Silverado 1500 concerns and hope the repairs stay solid. Please reach out if anything else arises. That Great Mac Haik Feeling Brian Caldwell, Service Director

April 04, 2026

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Employee Rating

Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds More

by Jonathan.price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Apr 04, 2026

Mac Haik Chevrolet responded

We appreciate your recognition of our professional service on your Chevrolet Tahoe. We’re glad we could focus solely on necessary maintenance without suggesting any nonessential additions. That Great Mac Haik Feeling Brian Caldwell, Service Director

April 03, 2026

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Employee Rating

We have been buying cars and have all are maintenance on all our cars here. Even our old Chevy cars Great service and great mechanics More

by hbovine56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2026

Mac Haik Chevrolet responded

It’s rewarding to hear that our mechanics have kept your Chevrolet Traverse and older Chevys running smoothly. Jim and our entire service team appreciate your loyalty and look forward to supporting your vehicles for many miles to come. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 31, 2026

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Employee Rating

Always a good buying experience working with Jason Chan and the staff at Mac Haik Chevy More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Chan

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Mar 31, 2026

Mac Haik Chevrolet responded

It’s wonderful to hear that Jason and our team made your buying experience so smooth. Congratulations on your new Chevrolet 2500. Please reach out if there’s anything else we can help with. That Great Mac Haik Feeling Antione Burks, General Manager

March 22, 2026

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Employee Rating

Great people, Great service, makes you feel like a VIP, every time you go there and the service ticks are the best. More

by CarolS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Wolf, Scott Johnson, Brian Caldwell, Mark McQuiggin, Kayla Charles, Carlos Murillo

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Mar 22, 2026

Mac Haik Chevrolet responded

We’re glad our team makes you feel like a VIP each time you bring in your Chevrolet 2500. It’s wonderful to know you find our service and staff top-notch. We’ll be sure to pass along your compliments to Robert and everyone involved. Thanks for sharing! That Great Mac Haik Feeling Brian Caldwell, Service Director

March 12, 2026

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Employee Rating

I received excellent service with expedient work done on my suburban. I was very pleased with the service staff, they were very cordial as always. More

by creekmore.mitch52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony McPhail, Kayla Charles , Eduardo Juarez

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Mar 12, 2026

Mac Haik Chevrolet responded

Thank you for sharing your feedback. We’re glad our Chevrolet service team provided prompt work and courteous assistance. Please let us know if there’s anything else we can help you with. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 11, 2026

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Employee Rating

Excellent service my hat goes off to not only Mr Alberto and Mr Lane but to the whole service department More

by kerryahyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Mar 11, 2026

Mac Haik Chevrolet responded

Thank you for your feedback on the service for your Chevrolet Malibu. We’re delighted that our team provided excellent support. We’ll pass along your praise to Chris and the rest of the service department. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 06, 2026

Dealership Rating
Employee Rating

Excellent service once again as always. The techs are timely and courteous doing great work. I am very pleased with Mac Haik and the service they provide on my vehicles. More

by creekmore.mitch52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony McPhail, Kayla Charles

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Mar 07, 2026

Mac Haik Chevrolet responded

We’re thrilled that our team continues to deliver timely, courteous service on your Chevrolet Corvette. It’s rewarding to know you feel confident in the quality of our work. We appreciate your ongoing trust and look forward to assisting you with your vehicles again. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 14, 2026

Dealership Rating
Employee Rating

Service was great. I was welcomed when I arrived and my vehicle was taken right away. I waited less than an hour for my oil change and tire rotation. I was also informe More

by mcclendon.perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

Report | Print
Feb 14, 2026

Mac Haik Chevrolet responded

We’re happy to hear you felt welcomed and that your Chevrolet Silverado 1500 received a prompt oil change, tire rotation, and a copy of the multi-point inspection. If there is anything else you need, please reach out to Chris. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 06, 2026

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Employee Rating

Jim is awesome at customer service. Everything was done well, on time and budget. Thanks More

by cr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 06, 2026

Mac Haik Chevrolet responded

It’s wonderful to hear Jim provided such attentive customer service and that your Chevrolet was serviced on schedule and within budget. Thank you for sharing your feedback and trusting your Chevrolet with us.

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