Katie Zazzara

This review can’t fully capture just how grateful I am to God that I walked into this specific dealership the day I did. From the warm greeting I received when someone came from the back to help me, to the g God that I walked into this specific dealership the day I did. From the warm greeting I received when someone came from the back to help me, to the genuine kindness of every staff member, the experience was truly special. Most of all, I have to mention Katie. Words can’t express how much she blessed me during my car search. I truly believe she was heaven-sent. I was so all over the place and honestly didn’t even know exactly what I wanted, but Katie took the time, with patience and gentleness, to guide me through the process. She was endlessly kind, incredibly warm, and genuinely down-to-earth. She wasn’t just a salesperson; she became a true advisor and even a friend, making me feel comfortable from the very first moment we met until the time I drove off the lot. I honestly didn’t come in expecting to buy a car, but because I felt so welcomed and valued, I left with an amazing X3. Katie turned what could have been a stressful process into my very first car-buying experience being nothing short of heavenly. If you’re looking for more than just a salesperson and if you want someone who will be a true advisor, a friend, and make the experience pleasant and memorable, come here and ask for Katie! More

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Responsive to questions, great deal of knowledge about the product, and took the time to understand my needs. the product, and took the time to understand my needs. More

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The best was so helpful, I will never buy a car from any other location. other location. More

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Katie Z is absolutely wonderful! She and the team here were unbelievably kind and helpful. We live 300 miles away, but plan to purchase our next vehicle from them. Very comfortabl She and the team here were unbelievably kind and helpful. We live 300 miles away, but plan to purchase our next vehicle from them. Very comfortable environment, knowledgeable associates, beautiful facilities! Recommend 100% More

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This review is for Sonja West does outstanding sales work and accommodating work. This is my third card to buy from her and she’s very very efficient. We found her in Mobile and we followed her over here. Sh and accommodating work. This is my third card to buy from her and she’s very very efficient. We found her in Mobile and we followed her over here. She is very eager to help especially a senior citizens and she works endlessly entirely to make us happy and satisfied she is she gets an excellent AA from me More

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Sonya is the best! Me and my bestie met her in 2014 when we went in to purchase extended warranties and walked out with 2 new BMW convertibles. I am on my 5th BMW with Me and my bestie met her in 2014 when we went in to purchase extended warranties and walked out with 2 new BMW convertibles. I am on my 5th BMW with her and my bestie is on her 3rd. We bought twin x5’s and boy did she make the experience so special. She had both of our cars covered with big red bows and a bottle of champagne! She truly cares and is always amazing. I will never purchase a BMW from anyone but her. Our genius Ryan was amazing too. He truly loves the BMW brand and what he does. He is patient and sooo knowledgeable. Katie Z also helped with orchestrating our amazing delivery experience. We can’t say enough about Sonya West and the team at Galleria BMW, they are both he best! More

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This is NOT A PAID REVIEW …Word can’t explain How truly grateful I am… From my 1st call with Ave Williams who actually took the time to listen to me stating “ I know you do not have what I’ve been looking grateful I am… From my 1st call with Ave Williams who actually took the time to listen to me stating “ I know you do not have what I’ve been looking for” with a reply saying oh yes, we do let me get you over to Sonia.. the moment I spoke with Sonia I have which was August 14 I went on a rent without giving her time to speak explaining to her that I’ve been looking for this car since October 2024 I was overwhelmed and fed up with other dealerships not willing to help me they want me to just buy whatever they had on their lot after letting her know exactly what color I want what interior I want inside of the car and what type of car I wanted, she asked me to have a little faith in her and give her a little bit of time. At that point, I didn’t have the faith nor the patient I was ready to get a Mercedes-coupe ..Please keep in mind. This was August 14 August 18. She called me and told me she had my car literally four days later!! I honestly didn’t believe her until she sent me a picture. When I tell you I scream through the phone, I literally scream through the phone. That’s my car.!! She told me the car wouldn’t be in until Thursday. My car actually got there Tuesday 19th. After confirming that my car was ,it was time to make the deal ( Amy) with the magic numbers.. confirming that the numbers were exactly what I was asking for the deal was signed, sealed, and delivered!! Ty Amy❗️ From August 14 to August 21 seven days I was driving my new BMW…Sonia kept in contact with me throughout the entire process. She text me every hour on the hour during her working hours, we actually became friends and showed photos of each other so I guess your question is will I buy another car from Galleria BMW yes and I will only do business with Sonia… just wanna say thank you Galleria Bmw for everything!! Bug shout out to Katie Zazzara for making my presentation an experience worth a lifetime 🗣️SONYA WEST THE BEST 👏🏿👏🏿👏🏿👏🏿 More

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I have always had the most amazing experience from beginning to end with Katie Z. and BMW. They have me for life!❤️ beginning to end with Katie Z. and BMW. They have me for life!❤️ More

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It was such a pleasure working with Katie Z! ! She was so helpful in making my purchase easy and effortless! I would definitely recommend using Katie for your next purchase. ! She was so helpful in making my purchase easy and effortless! I would definitely recommend using Katie for your next purchase. More

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Katie was fabulous. We were not able to visit dealership due to being out of town but her customer service over the phone was spot on.. I would highly recommend Katie an We were not able to visit dealership due to being out of town but her customer service over the phone was spot on.. I would highly recommend Katie and this dealership More

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