Katie Fuller | Page 7

Courteous employees. My son brought his 2019 Tacoma in for service at around 66,000 miles in March. The 60K service specifies a transmission service. Unfortunately, Cobb My son brought his 2019 Tacoma in for service at around 66,000 miles in March. The 60K service specifies a transmission service. Unfortunately, Cobb County Toyota’s service adviser did not add that to the service. 2,000 miles later, the truck was diagnosed with needing a new transmission torque converter. Research indicates that low transmission fluid can cause issues with the converter. The estimate for the new torque converter is about $4,000. We are not very happy. More

by JOLLEYSTEVE0 Verified Customer Verified Customer

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Austin was honest with me about the maintenance needed for my vehicle. Made for a experience. for my vehicle. Made for a experience. More

by SCOTT.BARRON1 Verified Customer Verified Customer

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Katie is superior at her job. She was my service writer and went above and beyond. I won't go anywhere else as long as I own my 4runner. AND she saved me money! She was my service writer and went above and beyond. I won't go anywhere else as long as I own my 4runner. AND she saved me money! More

by BDWYERSALES Verified Customer Verified Customer

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THE BEST! WILL COME BACK! I FEEL LIKE WE ARE SOO CLOSE TO EACH OTHER WILL COME BACK! I FEEL LIKE WE ARE SOO CLOSE TO EACH OTHER More

by CHRISK13 Verified Customer Verified Customer

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It seems the service department may have changed management as they don’t appear to be as knowledgeable or customer friendly as before management as they don’t appear to be as knowledgeable or customer friendly as before More

by JBWHITE1215 Verified Customer Verified Customer

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It was very easy to schedule, Friendly Serve consultant, explained what the car needed , finished in time as promised. explained what the car needed , finished in time as promised. More

by MSHALABY0 Verified Customer Verified Customer

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I always leave within the time frame that they give me and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. More

by WASHINGTONSHERIDAN Verified Customer Verified Customer

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Normally great service. After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot so I persisted that they keep looking for my keys. Turns out it was done and had been for a while, but no one paged me nor went to the waiting area to see if I was there. Not sure why this happened except maybe because the person who checked me in was gone for the day when I checked on my car status. I'm sure that normally someone is designated to take care of the customer in that situation? Maybe there was not a good handoff upon his departure. More

by edwostbrock Verified Customer Verified Customer

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The representative was nice and he gave me a detailed explanation of what work needed to be performed on my car. The work was completed within the timeframe that he quoted me. explanation of what work needed to be performed on my car. The work was completed within the timeframe that he quoted me. More

by JRUPLIN Verified Customer Verified Customer

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Katie does a great job of keeping me updated as to where my service stands. my service stands. More

by DAWGNUTZ Verified Customer Verified Customer

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