Karem Cakman

Buying a car can be stressful, but Simo and the Kia west team made it one of the best customer service experiences I’ve ever had. When I changed my mind at the last minute, they never made me feel like a bu team made it one of the best customer service experiences I’ve ever had. When I changed my mind at the last minute, they never made me feel like a burden or pressured me into settling. Instead, Simo and Karem his sales manager went above and beyond to make sure I got exactly what I wanted. They even drove 180 miles to get my car, and when we hit a registration issue, Maher the finance manager joined in and stayed until almost 10 p.m. so I could go home in it that night. Every challenge was met with a proactive solution, kindness, and genuine care. It’s rare to find people who treat you like more than just a sale. Thank you for your honesty, patience, and dedication. You didn’t just earn my business—you completely changed my opinion of car dealerships. More

Report | Print

It was a great and seamless experience with Muhammed to purchase my new car at Kia. I recommend evryine if they are willing get good price with transparency. purchase my new car at Kia. I recommend evryine if they are willing get good price with transparency. More

by batuhananlitan Verified Customer Verified Customer

Report | Print

Very good service, from the moment we arrived they treated us very well, Mr. Jose Mejia took wonderful care of us along with the manager Karem. We were very happy with the purchase and payment of my S treated us very well, Mr. Jose Mejia took wonderful care of us along with the manager Karem. We were very happy with the purchase and payment of my SUV. More

by aliciasainz Verified Customer Verified Customer

Report | Print

Tony and Kerem were wonderful to work with. I highly recommend both of them. Both were easy to talk to and polite. I highly recommend both of them. Both were easy to talk to and polite. More

by kbrat Verified Customer Verified Customer

Report | Print

It’s rare for me to write a review but in this case I think it’s warranted. The sales experience was pleasant. Not pushy, also not “exceptional”, but nothing to complain about. After-purchase customer se think it’s warranted. The sales experience was pleasant. Not pushy, also not “exceptional”, but nothing to complain about. After-purchase customer service was mixed. On one hand the post-sale communication started off terrible when we had issues with the car. I never received calls back I was promised, received mixed/conflicting or inaccurate answers to questions. Sales referred me to service. Service referred me back to sales. After having my car for a week we were told they wouldn’t fix it. At that point a general manager got involved and the experience was *much* better. I was impressed at how hard they worked to turn a bad situation into a very good outcome. I think the way a company deals with complicated customer issues is very important and in this aspect I was very pleased to work with them. At this stage they seemed honest and to be dealing in good faith. They seemed to genuinely care about their customers’ experience. Given the conclusion I’m giving a high rating. The only big issue was the communication in the middle. That was largely the service department. More

by CP Verified Customer Verified Customer

Report | Print

Best review I can give is that after one year of my 1st KIA, I went back to Greenway to change it to a newer one and was glad to have Kerem, seller last year, behind the scene as a manager this year taking KIA, I went back to Greenway to change it to a newer one and was glad to have Kerem, seller last year, behind the scene as a manager this year taking care of me. More

by wrebello Verified Customer Verified Customer

Report | Print

Had a great experience with Mo. I bought first car from him. He explained everything about the car very well. I really recommend him. Thanks Mo I bought first car from him. He explained everything about the car very well. I really recommend him. Thanks Mo More

Report | Print

I had Jesse as my repair technician and honestly he was the absolute best!!! He should be the blueprint of costumer service. If I could give him a raise or bonus I would 10/10 recommend. the absolute best!!! He should be the blueprint of costumer service. If I could give him a raise or bonus I would 10/10 recommend. More

Report | Print

muhammed always takes of me when i buy my cars here. this is my third vehicle here and management always friendly this is my third vehicle here and management always friendly More

by E.SEKMEN Verified Customer Verified Customer

Report | Print

Muhammed was one of the great key players when buying out my kia soul lease my kia soul lease More

Report | Print