Juan Vasquez

The prices are fair but I have never waited less than a week for my car to be done, even this last time where I just needed a software update. week for my car to be done, even this last time where I just needed a software update. More

by BUbears Verified Customer Verified Customer

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They did a good job and checked all my fluids made sure my suv was good the buying process was good and smooth and easy as well! my suv was good the buying process was good and smooth and easy as well! More

by Lesliespetsittingservices77546@gmail.com Verified Customer Verified Customer

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I had no idea that it would take 7 hours to do an oil change. I was stuck at home & I didn’t get any updates on what was taking so long. I called at 2pm (after 4 hours) & found out that they hadn’t even change. I was stuck at home & I didn’t get any updates on what was taking so long. I called at 2pm (after 4 hours) & found out that they hadn’t even started yet. Also, the car was not vacuumed like I requested. More

by WLHINOZ Verified Customer Verified Customer

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Juan was efficient at getting me in quickly and making sure my repair was done in the timeframe he quoted. Everyone was super friendly and helpful. sure my repair was done in the timeframe he quoted. Everyone was super friendly and helpful. More

by melissafer Verified Customer Verified Customer

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Great service 😃. Everything was done in a timely manner, and service was very friendly! Thanks Everything was done in a timely manner, and service was very friendly! Thanks More

by JACKZMASTERS Verified Customer Verified Customer

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Very professional friendly service and willing to answer your questions great service and professional friendly your questions great service and professional friendly More

by wlewis5719@gmail.com Verified Customer Verified Customer

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The customer service was terrible. There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answ There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answered the phone. Another family member called and got answers before I even did. I had to go to the dealership twice to ask about my car and they looked at my like I was talking nonsense. When I asked about a loaner car they stated they only did rentals and that it was a month long wait list. When I asked to talk to the manager, Stephanie stated that he was not there and that she would get a hold of another manager but never got one and left. I was told to come the following morning to speak to the manager. I got upset because it could’ve been a phone call conversation. I had to Uber 30 mins for them to tell me they could not help me. Overall, BIG STAR HYUNDAI is terrible at communicating with their clients. More

by cancholaleslie Verified Customer Verified Customer

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Service advisors are not knowledgeable about electric vehicles. They kept the car for more than 7 hours for a simple software update, despite having made an advanced reservation. vehicles. They kept the car for more than 7 hours for a simple software update, despite having made an advanced reservation. More

by vladimirmartin Verified Customer Verified Customer

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Bryan was excellent in providing everything I needed to get my vehicle inspected, he offered great customer service!!! get my vehicle inspected, he offered great customer service!!! More

by t-ivie Verified Customer Verified Customer

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Great and quick service. The dealership is very modern and clean. I was able to get my service done and everything went smoothly. The dealership is very modern and clean. I was able to get my service done and everything went smoothly. More

by james.maraquin Verified Customer Verified Customer

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