Juan Vasquez

I would caution anyone who comes here to reconsider, especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting w especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting with the positives, the office itself is clean and well maintained. In addition, the service center is knowledgeable, efficient, considerate and ready to assist. The sales department and management is where this review gets dropped. The wait times are excessively long to speak with a sales representative and the customer service experience is severely lacking. I would not recommend this dealership and once my lease is up I will not be coming back. Further, on top of the lackluster customer experience the professionalism is also lacking. They do not properly prepare their leased vehicles before sending you home in them. I leased a Demo car, which they continuously referred to as "new" which on a technicality is true since it hasn't previously been papered but has clearly been driven, evidenced by its extensive mileage and marks all over the vehicle. This was fine, as I was aware of this regardless of the language they attempted to use. On top of that, when sending the car home they did not put in any wiper fluid nor did they properly detail the inside of the vehicle. In addition, they told me that I could come back the next business day to have the car refurbished to remove the markings and yet when I did come back was then told I needed an appointment, only to then be further told the car would likely need to go to a full shop for several days. All in all, the whole experience felt like one misleading statement after another. I have purchased several vehicles in my life but this was the first time I finally understood why car salesmen have a bad reputation. More

by SS-2018 Verified Customer Verified Customer

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It’s new kept clean and the salesman that helped was very knowledgeable and understanding to my wants and needs. A+ to him for sure!! knowledgeable and understanding to my wants and needs. A+ to him for sure!! More

by j.cruzer Verified Customer Verified Customer

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Always great fast service. I purchased the oil change package this was my second one. I purchased the oil change package this was my second one. More

by chellebou Verified Customer Verified Customer

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Juan charged $300 for failing to program a fob. His supervisor reduced to $200. Fob still wasn’t programmed and finally indicated it was from Amazon. He could have inquired about where it was purch His supervisor reduced to $200. Fob still wasn’t programmed and finally indicated it was from Amazon. He could have inquired about where it was purchased. I’m sure I’m not the first customer to bring one in for programming. It feels like he just wanted to make a sale and collect the money. More

by Frphilip Verified Customer Verified Customer

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When I brought my car in I had so much problem getting state inspection also did not receive my discount. state inspection also did not receive my discount. More

by mayes0404 Verified Customer Verified Customer

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Everyone was professional, Particularly my service advisor. Service was fast and car wash was appreciated Thank you. advisor. Service was fast and car wash was appreciated Thank you. More

by i1astrofan Verified Customer Verified Customer

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Thank you for getting my car as quickly as possible and back in a timely fashion. You and the team are awesome. Andrew back in a timely fashion. You and the team are awesome. Andrew More

by PERANDRW2004 Verified Customer Verified Customer

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I liked that no one gave me a hard time that I came there even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comf even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comfortable and well equipped. More

by npatrick1 Verified Customer Verified Customer

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Good service as always. Good good good good good good good good good good good Good good good good good good good good good good good More

by LOFARO.JOHN Verified Customer Verified Customer

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Very pleased with the service and communication from Juan! Very happy with their loaner car as well. Juan! Very happy with their loaner car as well. More

by DOUGLAUERSDORF Verified Customer Verified Customer

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