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Juan Vasquez
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199 Reviews
199 Reviews
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199 Reviews of Juan Vasquez
December 30, 2024
I had no idea that it would take 7 hours to do an oil change. I was stuck at home & I didn’t get any updates on what was taking so long. I called at 2pm (after 4 hours) & found out that they hadn’t even change. I was stuck at home & I didn’t get any updates on what was taking so long. I called at 2pm (after 4 hours) & found out that they hadn’t even started yet. Also, the car was not vacuumed like I requested. More
by WLHINOZ
Verified Customer
December 29, 2024
Great service 😃. Everything was done in a timely manner, and service was very friendly! Thanks Everything was done in a timely manner, and service was very friendly! Thanks More
by JACKZMASTERS
Other Employees Tagged: Kohl Young, Adrian Chapa, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber
December 29, 2024
Very professional friendly service and willing to answer your questions great service and professional friendly your questions great service and professional friendly More
by wlewis5719@gmail.com
Other Employees Tagged: Kohl Young, Adrian Chapa, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber
December 29, 2024
The customer service was terrible. There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answ There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answered the phone. Another family member called and got answers before I even did. I had to go to the dealership twice to ask about my car and they looked at my like I was talking nonsense. When I asked about a loaner car they stated they only did rentals and that it was a month long wait list. When I asked to talk to the manager, Stephanie stated that he was not there and that she would get a hold of another manager but never got one and left. I was told to come the following morning to speak to the manager. I got upset because it could’ve been a phone call conversation. I had to Uber 30 mins for them to tell me they could not help me. Overall, BIG STAR HYUNDAI is terrible at communicating with their clients. More
by cancholaleslie
Other Employees Tagged: Kaleb Chadwell, Steffy Hernandez
December 29, 2024
Service advisors are not knowledgeable about electric vehicles. They kept the car for more than 7 hours for a simple software update, despite having made an advanced reservation. vehicles. They kept the car for more than 7 hours for a simple software update, despite having made an advanced reservation. More
by vladimirmartin
December 23, 2024
Bryan was excellent in providing everything I needed to get my vehicle inspected, he offered great customer service!!! get my vehicle inspected, he offered great customer service!!! More
by t-ivie
Other Employees Tagged: Kohl Young, Adrian Chapa, Kaleb Chadwell, Steffy Hernandez , Madison Hartung, zzNatalie zzDiosdado, zzBilly zzWilliams
December 22, 2024
Excellent experience as always at Big Star Hyundai. In and out as promised. Nice facility. In and out as promised. Nice facility. More
by PREMONT
Other Employees Tagged: Kohl Young, Adrian Chapa, Kaleb Chadwell , zzNatalie zzDiosdado, zzBilly zzWilliams
December 22, 2024
The advisor warned it would take about 2. 5 hours for my oil change and tire rotation just with everyone getting service before the holidays. I let him know I needed to leave in 2 hours and he 5 hours for my oil change and tire rotation just with everyone getting service before the holidays. I let him know I needed to leave in 2 hours and he got me out in an hour! Always great service here! More
by jenjenatm07
Dealership Inventory (475 Vehicles)
