Josiah Gatewood | Page 2

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Tony, Thank you for your continued loyalty and for taking the time to share your experience! We're honored to be your preferred dealership and truly appreciate your kind words. Providing professional, courteous service and clear communication while helping our guests find the right vehicle is exactly what we strive for. Thank you for choosing Toyota of Scranton—we look forward to serving you for many years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JEISSONCASTROC, Thank you for your wonderful review! We are delighted to hear that you received excellent service and that our team was able to make the process easy and comfortable for you. Providing clear communication and a welcoming experience for all our guests, including our Spanish-speaking customers, is very important to us. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JOSEPH88, Thank you for your review! We're glad to hear your truck-buying experience was great and that our team was easy to work with throughout the process. Making the purchase experience straightforward and enjoyable is always our goal. We appreciate your business and your kind words. Enjoy your new truck, and thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KAIELLOS, Thank you for your wonderful review! We are delighted to hear that our team was helpful and made you feel welcome throughout your purchase experience. Buying a vehicle is an important decision, and we appreciate the time you spent with us. We're especially glad you enjoyed our café and hospitality while you were here. Most importantly, congratulations on your beautiful new vehicle! Thank you for choosing Toyota of Scranton, and we wish you many happy miles ahead. Enjoy your new ride! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LFERRY21, Thank you for the wonderful review! We're delighted to hear that you had an awesome customer service experience. Taking great care of your Toyota Tacoma is important to us, and we're grateful for the trust you place in our team. We appreciate your kind words and look forward to seeing you again soon. Safe travels until then! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi SPAZTITUS10, Thank you for your great review. We’re so glad we were able to help you get exactly what you wanted and make the process smooth and easy. That’s the kind of experience we strive to provide for every guest. We truly appreciate your business and your kind words. Enjoy your new vehicle, and we look forward to helping you again in the future. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi TRACEYBLAD, Thank you so much for your continued trust and for taking the time to share such a thoughtful review! It truly means a lot to all of us. We’re so glad to hear that Jeff, Andrew, Mark, and Marco each played a part in making your experience both enjoyable and seamless. Your kind words about their knowledge, professionalism, and personal touch reflect exactly what we strive for every day. It’s also wonderful to know you feel confident not only in our sales process, but in our service and body shop as well. We sincerely appreciate your loyalty over the years and your recommendation—it means more than you know. Thank you again for being such a valued part of our Toyota of Scranton family! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

WCARTER22, Thank you so much for your kind words and for taking the time to share your experience with us. It truly means a lot to hear that every part of your visit—from sales to service to finance—has consistently met your expectations. We’re proud of our entire team and their commitment to providing a first-class experience, and it’s wonderful to know that it shows. We appreciate your continued trust in Toyota of Scranton and look forward to seeing you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

RAFAEL.A.RUIZ1105, Thank you so much for sharing this—it really means a lot. We’re glad our team took the time to meet you where you were, explain everything clearly, and make both you and your family feel comfortable and valued. That’s exactly the experience we want every guest to have. We truly appreciate you choosing Toyota of Scranton and hope to see you again down the road! Warm regards, MJ Preno Vice President of Guest Experience