Jonathan Roath

Acura of Berlin responded

Dear Mr. Medeiros, As General Manager of Acura of Berlin, I am compelled to address the false accusations presented in your review with a professional yet firm response. First and foremost, Jonathan, one of our most requested and esteemed service advisors, is a valued team member known for his integrity and dedication. To suggest that Jonathan, or anyone on our team, would intentionally damage your vehicle or compromise the safety of any client is not only untrue but entirely inconsistent with the high standards we uphold at our dealership. Acura of Berlin is a top-performing dealership with numerous accolades for exceptional customer service, and we pride ourselves on delivering safe, quality experiences for every customer. Your dissatisfaction appears to stem from an issue with valve stem caps that were misplaced by an outside vendor during the repainting of your wheels—a matter we discussed at length in a conversation we had a few weeks ago, which lasted over half an hour. I personally explained the circumstances and our commitment to address your concern with professionalism, despite the conversation being fraught with profanity, hostility, and lack of respect on your part. When I followed up to hear your concerns directly, you responded with further profanity, yelling, and ultimately disconnected the call, denying us the opportunity to resolve your concerns in a respectful manner. We fully support any customer’s right to pursue legal avenues if they feel it is necessary, and we reiterate that Acura of Berlin is committed to high standards of professionalism, safety, and ethical conduct. However, due to your repeated displays of disrespectful behavior toward our staff, your business is no longer welcome at our dealership. We do not tolerate abusive language or actions toward our team, who work diligently to serve each client with respect and care. Thank you. Sincerely, Eric Diaz General Manager, Acura of Berlin

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you, Kevin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jonathan and Matthew. We're glad to hear they delivered such a great experience! Eric Diaz General Manager 860-829-3787

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787