Jonathan Roath

Not professional at all. Brought suv there to be fixed wasn’t fixed had to bring back next day. The adviser Jonathan stated to me that they had a worker that has been getting Brought suv there to be fixed wasn’t fixed had to bring back next day. The adviser Jonathan stated to me that they had a worker that has been getting several complaints working on my suv and he was sorry. And he was going to have another worker look into my suv . Jonathan calls to state the worker left stuff loose when replacing the parts. Then they kept it for 3 days more and tells me everything fix no noises etc. my suv sounds the same as to when I brought it to them. And drive worst then when I brought it to Acura .On top of the manger Racheal who is very unpleasant and snotty. After I told her I will leave a bad review she says do what I need to do. She is very unprofessional warning be aware of the sloppiness here at the Acura in Berlin!!!!! Not satisfied at all on top of they don’t want to refund you. For there poor work that wasn’t done correctly… who has the time to keep going back to the dealership and waiting for hours when there supposed to get it right the first time as there signs posted says!!!! More

by Desmondgregor28 Verified Customer Verified Customer

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No ride back home and no loan car. Acura was used to be good 3/4 years ago. Acura was used to be good 3/4 years ago. More

by J3CHERIANP Verified Customer Verified Customer

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Jonathan was amazing . He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you More

by maribelfeets Verified Customer Verified Customer

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Attentive and very helpful! Great service, friendly and went above and beyond! Would recommend to all friends Great service, friendly and went above and beyond! Would recommend to all friends More

by tineg74 Verified Customer Verified Customer

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Service and communication were great. No guess work on my part. My car was completed early morning. No guess work on my part. My car was completed early morning. More

by MCG110103 Verified Customer Verified Customer

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Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and would to anyone who is searching for reliable and professional place to service their vehicles. More

by CAM Verified Customer Verified Customer

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Very Professional and prompt. Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks More

by Wandawootenjay Verified Customer Verified Customer

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I originally needed assistance with my car/ wheels and wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. More

by Nikkiojo29 Verified Customer Verified Customer

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Acura of Berlin is a great place with great service. I would highly recommend them. I would highly recommend them. More

by ALABARRE Verified Customer Verified Customer

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Courteous and respectful with qualified technicians and clean environment while waiting for car . Close to home clean environment while waiting for car . Close to home More

by DAIKMAN09 Verified Customer Verified Customer

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