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Jonathan Roath

Overview Reviews (78) Inventory (125)

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Jonathan Roath

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Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.9

78 Reviews

Overview Reviews (78) Inventory (125)

Dealership Experience

1 yr, 1 mo

Industry Experience

18 yrs, 5 mos

Languages Spoken

English

4.9

78 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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78 Reviews of Jonathan Roath

December 19, 2024

Dealership Rating

Employee Rating

Jonathan was amazing . He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you More

by maribelfeets

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 20, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

December 15, 2024

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Employee Rating

Attentive and very helpful! Great service, friendly and went above and beyond! Would recommend to all friends Great service, friendly and went above and beyond! Would recommend to all friends More

by tineg74

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 16, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

December 07, 2024

Dealership Rating

Employee Rating

Service and communication were great. No guess work on my part. My car was completed early morning. No guess work on my part. My car was completed early morning. More

by MCG110103

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Roush

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Dec 09, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

November 28, 2024

Dealership Rating

Employee Rating

Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and would to anyone who is searching for reliable and professional place to service their vehicles. More

by CAM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Roy

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Dec 01, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

November 27, 2024

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Employee Rating

Very Professional and prompt. Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks More

by Wandawootenjay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Jaime Andrzeicik

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Dec 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 27, 2024

Dealership Rating

Employee Rating

I originally needed assistance with my car/ wheels and wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. More

by Nikkiojo29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Jonathan was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 15, 2024

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Employee Rating

Acura of Berlin is a great place with great service. I would highly recommend them. I would highly recommend them. More

by ALABARRE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 16, 2024 -

Acura of Berlin responded

Thank you for taking the time to leave us a five-star rating. We look forward to working with you again. Eric Diaz General Manager 860-829-3787

November 15, 2024

Dealership Rating

Employee Rating

Courteous and respectful with qualified technicians and clean environment while waiting for car . Close to home clean environment while waiting for car . Close to home More

by DAIKMAN09

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jaime Andrzeicik

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Nov 16, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

November 14, 2024

Dealership Rating

Employee Rating

Polite answers questions the car was clean waiting period was fine will return status report on car was clear was fine will return status report on car was clear More

by BIGBUDDY2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 16, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

November 11, 2024

Dealership Rating

Employee Rating

Excellent people kept me informed of the progress with my car and did a very nice job. car and did a very nice job. More

by ADMCALLISTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy

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Nov 12, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

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