Jon Murphy | Page 2

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for the 5-stars! We’re glad to hear our team has been consistently helpful and attentive with both your sales and service needs. It’s great to know your questions have been handled promptly and that communication has been smooth throughout. We appreciate your support and look forward to continuing to assist you whenever you need us!

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

Thank you for the kind review! We’re really glad your visit felt comfortable overall and that the waiting area and service experience met your expectations. It’s especially great to hear Jon took the extra time to look into your vehicle issue to ensure safety and care and showcase the kind of service we strive to provide at Nissan of Elk Grove. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for your kind words! We’re really glad you had a good experience and that our team took great care of you. We truly appreciate your support and hope to see you again next time!

Nissan of Elk Grove responded

We are glad we could provide a great experience for you! We're really glad you felt comfortable and that everything was explained clearly. It’s important to us that you feel heard, and we’re always happy to answer any questions you have. We appreciate you coming in and hope we can continue that kind of service for you!

Nissan of Elk Grove responded

Thank you for your continued trust and support. It’s great to hear that the service, timing, and communication have consistently met your expectations. We truly appreciate you choosing us and look forward to taking care of you again next time.

ANGELCARMELL responded

My next car I will be purchasing from Elk Grove Nissan they really made me feel like family and I love them

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad everything was handled in a timely manner and that the service worked out well for you. It’s good to hear Jon stayed on top of things and kept you updated along the way. We appreciate you stopping by and hope to see you again in the future.

Nissan of Elk Grove responded

Thank you for sharing your review! It’s great to hear your visit was handled efficiently and that the service met your expectations. We’re glad Jon was able to keep you well informed and taken care of throughout the process. We appreciate you coming in and look forward to seeing you again!