John Powell | Page 7

I recently purchased a 2024 Ford Bronco from Koons Ford of Annapolis, and I couldn't be happier with the entire experience. The professionalism of the team, led by owner Joe Koons, made the process smooth of Annapolis, and I couldn't be happier with the entire experience. The professionalism of the team, led by owner Joe Koons, made the process smooth and enjoyable. Joe Stewart, the sales representative, was detail-oriented and easy to work with, ensuring all my needs were met. Special thanks to sales manager John Powel and finance manager Andres Zavala for their expertise. I highly recommend Koons Ford of Annapolis for their outstanding service and commitment to customer satisfaction. It's a 5-star experience all around. More

by KARISBAKER Verified Customer Verified Customer

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Sales and finance knowledgeable about all aspects of vehicle being purchased; explanation/consideration of costs, incentives, etc vehicle being purchased; explanation/consideration of costs, incentives, etc More

by John Vezeris Verified Customer Verified Customer

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Fabulous, the whole team. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. More

by PATRICIA.BARROS Verified Customer Verified Customer

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Sales people were very good. Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down $5000 on quote. This, after I made it clear I didn't live close and if they couldn't follow through with written quote I didn't want my time wasted. The initial sales person. Was very helpful and pleasant and the sales person who provided me with a demonstration regarding the car was pleasant and very helpful. Financial person was good and able to meet the rate of my credit union. More

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Everybody was very professional. I got a fair price and great service. This was my second time buying a new car from them. I got a fair price and great service. This was my second time buying a new car from them. More

by martinterryins Verified Customer Verified Customer

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The finance agent Andre is unresponsive to phone messages and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling me the policy, but unfortunately his concerns for the customer stooped with the sale. Everyone else at the dealership was awesome. More

by TEDIROSE Verified Customer Verified Customer

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Expeditious and prompt service. Paula was extremely helpful on the telephone. The service personnel were all courteous. Paula was extremely helpful on the telephone. The service personnel were all courteous. More

by CBEDINGTON Verified Customer Verified Customer

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What a wonderful car buying experience. Chris, our salesman was truly awesome to work with. He was knowledgeable, had a fantastic personality, and a true gentleman. John, the general s Chris, our salesman was truly awesome to work with. He was knowledgeable, had a fantastic personality, and a true gentleman. John, the general sales manager was such a professional. No pressure, no hassles, and he was willing to make a deal. Not only that but he went above and beyond to make us feel comfortable with the entire process. I would definitely recommend Annapolis Ford/Lincoln for your next vehicle. It's a dealership that is clean, courteous, and treats their customers with respect and kindness. More

by TEDIROSE Verified Customer Verified Customer

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A wonderful car buying experience! Each person was very helpful and knowledgeable. This is why I keep coming back. Each person was very helpful and knowledgeable. This is why I keep coming back. More

by TRICIA ABERNATHY Verified Customer Verified Customer

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Wonderful experience at Koons. Set my appt on my app, was greeted immediately when I arrived, and Mike White was assigned to help me with my two repairs/concerns. Was in and out Set my appt on my app, was greeted immediately when I arrived, and Mike White was assigned to help me with my two repairs/concerns. Was in and out in about an hour and everything fixed! Mike walked me to my car (already pulled out front) and explained how both items were addressed. Thank you Mike! More

by socialgal3 Verified Customer Verified Customer

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