Do better with your customer service and rental cars.
. John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his de
. John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his desk in front of his computer. Also we have safety concerns about our new vehicle and need a rental to move our new born safely.
More
by Bik
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
Glad to hear John took care of you, but we are sorry to hear about your other feedback. We take great pride in our customer service, and want to ensure you are happy, heard, and content regarding service. Please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com to discuss in further detail.
Sucks time consuming don’t get the stuff correct and too
expensive. Not good at all
expensive. Not good at all
More
by jessicaizaguirre0
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
We are sorry to see you felt improvement was needed during your visit. We'd appreciate additional context. If you are willing to discuss, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com. Thanks!
"Norm Reeves Toyota of Dallas is hands-down the best
dealership in the DFW metroplex! Harveen is an exceptional service advisor - friendly, knowledgeable, and always goes above and beyond. Highly recomm
dealership in the DFW metroplex! Harveen is an exceptional service advisor - friendly, knowledgeable, and always goes above and beyond. Highly recommend!"
More
by Car enthusiast
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
We take pride in going the extra mile for our customers. Thank you SO much for sharing your experience. We look forward to your next service visit, we're always eager to get our drivers back out on the roadways safely and efficiently!
Rude do not care about customers.
He should go to take lesson how to deal with customers. Cutomers have a joice.
He should go to take lesson how to deal with customers. Cutomers have a joice.
More
by keseteyohannes91
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2025 -
Norm Reeves Toyota Dallas responded
Ny name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. I am sorry to hear about your experience with our service department. Please feel free to reach out to me. My email is bryan.haarhues@normreeves.com. Or my office is on the showroom floor I would be happy to assist you.
"I recently had the pleasure of visiting Norm Reeves
Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm
Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atmosphere that makes you feel at ease. But what truly sets Norm Reeves Toyota apart is their exceptional staff, particularly Harveen, my service advisor. Harveen is a rockstar! Not only is he extremely knowledgeable about Toyotas, but he's also incredibly friendly, courteous, and communicative. Harveen took the time to explain every detail of the maintenance work, answered all my questions, and even provided me with regular updates on the status of my vehicle. His professionalism, transparency, and genuine care for customers are truly commendable. Overall, I'm so grateful to have found a trustworthy dealership like Norm Reeves Toyota of Dallas, and I couldn't recommend Harveen and the team more highly! If you're looking for a hassle-free car maintenance experience, look no further!"
More
by Car enthusiast
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
Your recommendation means the world to us!! Thank you so much for sharing. We strive to not only provide quality service, but quality overall experiences, and our team is important in achieving that goal. Again, we thank you for the feedback, and we look forward to assisting you again in the future.
Muy buen servisio del lugar de mantenimieto del taller y
de sus empleados,en general.
de sus empleados,en general.
More
by CRISTIANFAGUAGA
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Norm Reeves Toyota Dallas responded
Glad to hear you had great service, we'd love if you could update your star-rating to four or five stars to reflect your feedback!
My car is here for maintenance .
20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went bac
20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went back to maintenance for 25k mil . Currently my car is still and the semi-visible light is -5000 ml need Oil change and indicator light need maintenance. I don't understand where this work? I bought a new car here. And I've owned a lot of toyota cars, this is the first time I've been disappointed.
More
by longpham
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2025 -
Norm Reeves Toyota Dallas responded
We'd like to discuss the issues you brought up regarding the maintenance for your Toyota, including the oil change. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.
I haven’t been pleased since the last two times I’ve been
there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done .
there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . So if there is not many people as before tell yourself wonder why .
More
by NMONZURIS
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2025 -
Norm Reeves Toyota Dallas responded
We'd like to learn more about your most recent service visits for your Toyota. This will help us to identify issues and improve them so that we can provide customers like you with a five-star experience. We welcome your feedback, so please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.
John is very knowledgeable and it does not feel like he
is taking advantage of you.
is taking advantage of you.
More
by wardcha3
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2025 -
Norm Reeves Toyota Dallas responded
See, that's what we like to hear! That you feel like our service technicians, including John, treat you well and make sure that you understand the repairs or services your car needs. Thanks for letting us know, and feel free to use our online scheduling for your next appointment!
Excellent service and attitude.
I will definitely come back. Thank you so much. Great thank
I will definitely come back. Thank you so much. Great thank
More
by Isolinenina33
Verified Customer
Verified Customer
Service Price Transparency
Jan 11, 2025 -
Norm Reeves Toyota Dallas responded
We will welcome you to come back any time for Toyota service! Thanks for the compliments, and we look forward to working with you again. Feel free to schedule online so that you can find an appointment that conveniently fits.