John Pena
John Pena at Norm Reeves Toyota Dallas
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John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.2
89 Reviews
4.2

89 Reviews

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89 Reviews of John Pena

January 21, 2025

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Employee Rating

Do better with your customer service and rental cars. . John was courteous and professional. The service advisor I met previously told me to call and schedule an appointment while he was sitting at his de More

by Bik
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Billy Goss, Armando Medina

Jan 21, 2025

Norm Reeves Toyota Dallas responded

Glad to hear John took care of you, but we are sorry to hear about your other feedback. We take great pride in our customer service, and want to ensure you are happy, heard, and content regarding service. Please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com to discuss in further detail.

January 20, 2025

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Sucks time consuming don’t get the stuff correct and too expensive. Not good at all More

by jessicaizaguirre0
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Recommend Dealer
No

Other Employees Tagged: Carlos Lopez

Jan 21, 2025

Norm Reeves Toyota Dallas responded

We are sorry to see you felt improvement was needed during your visit. We'd appreciate additional context. If you are willing to discuss, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com. Thanks!

January 20, 2025

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"Norm Reeves Toyota of Dallas is hands-down the best dealership in the DFW metroplex! Harveen is an exceptional service advisor - friendly, knowledgeable, and always goes above and beyond. Highly recomm More

by Car enthusiast
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Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Toyota Dallas responded

We take pride in going the extra mile for our customers. Thank you SO much for sharing your experience. We look forward to your next service visit, we're always eager to get our drivers back out on the roadways safely and efficiently!

January 20, 2025

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Rude do not care about customers. He should go to take lesson how to deal with customers. Cutomers have a joice. More

by keseteyohannes91
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Recommend Dealer
No
Jan 20, 2025

Norm Reeves Toyota Dallas responded

Ny name is Bryan Haarhues. I am the new General Manager at Norm Reeves Toyota of Dallas. I am sorry to hear about your experience with our service department. Please feel free to reach out to me. My email is bryan.haarhues@normreeves.com. Or my office is on the showroom floor I would be happy to assist you.

January 20, 2025

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Employee Rating

"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm More

by Car enthusiast
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Workmanship
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Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Toyota Dallas responded

Your recommendation means the world to us!! Thank you so much for sharing. We strive to not only provide quality service, but quality overall experiences, and our team is important in achieving that goal. Again, we thank you for the feedback, and we look forward to assisting you again in the future.

January 19, 2025

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Muy buen servisio del lugar de mantenimieto del taller y de sus empleados,en general. More

by CRISTIANFAGUAGA
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Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Toyota Dallas responded

Glad to hear you had great service, we'd love if you could update your star-rating to four or five stars to reflect your feedback!

January 17, 2025

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My car is here for maintenance . 20k mil car still indicates that the lamp needs to change oil , I returned to ask if the employee said it will be time and time again. And I went bac More

by longpham
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jan 17, 2025

Norm Reeves Toyota Dallas responded

We'd like to discuss the issues you brought up regarding the maintenance for your Toyota, including the oil change. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 16, 2025

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I haven’t been pleased since the last two times I’ve been there. I wanted something done & they did not do it . I don’t like to complain or tell the manager what’s going on . I feel that nothing gets done . More

by NMONZURIS
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Carlos Lopez

Jan 17, 2025

Norm Reeves Toyota Dallas responded

We'd like to learn more about your most recent service visits for your Toyota. This will help us to identify issues and improve them so that we can provide customers like you with a five-star experience. We welcome your feedback, so please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 10, 2025

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Employee Rating

John is very knowledgeable and it does not feel like he is taking advantage of you. More

by wardcha3
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Recommend Dealer
Yes
Jan 10, 2025

Norm Reeves Toyota Dallas responded

See, that's what we like to hear! That you feel like our service technicians, including John, treat you well and make sure that you understand the repairs or services your car needs. Thanks for letting us know, and feel free to use our online scheduling for your next appointment!

January 10, 2025

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Excellent service and attitude. I will definitely come back. Thank you so much. Great thank More

by Isolinenina33
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Recommend Dealer
Yes
Jan 11, 2025

Norm Reeves Toyota Dallas responded

We will welcome you to come back any time for Toyota service! Thanks for the compliments, and we look forward to working with you again. Feel free to schedule online so that you can find an appointment that conveniently fits.

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